UNSOLVED

tmin463

updated

21 years ago

T

tmin463

3 Posts

0

12100

August 10th, 2005 11:00

cd/dvd drive no longer recognized

 i have an 8100 with an upgrade to xp.. i was able to burn cd's with no problem . all of a sudden my computer no longer recognizes the "D" and "E" drives and i only get power to the "D" drive.  dvd is on "D" and cds/rw is on "E".  i have  40 G hard drive but am very low on drive space. could low drive space cause the two other drives not to open and / or be recognized by the computer?   would adding an external hard drive solve the problem ? i also replaced the ide cable after this problem happened.
  • Skybird

    10871 Posts

    292

    0

    Posted August 10th, 2005 12:00

    Are the drives present in the Device Manager?  Is there an Error Code
    in the Device Manager?
  • tmin463

    3 Posts

    292

    0

    Posted August 10th, 2005 12:00

    in device manager , under drives i see : maxtor 5T040H4. nothing else.
  • Skybird

    10871 Posts

    292

    0

    Posted August 10th, 2005 13:00

    Maxtor is your Hard Drive.  If there is no DVD/CD-ROM drives in the Device Manager
    and no error code, then check the Set-up (BIOS) and make sure it is enabled there. 

    When you upgraded to Windows XP, was it a clean install?  If so, did you install
    the Chipset?
  • tmin463

    3 Posts

    292

    0

    Posted August 10th, 2005 14:00

    i installed xp over a year ago and ( don't like to say this ) assume it was a
    clean install since i've had no problems up until now. i checked the bios and it is NOT enabled there.
  • Skybird

    10871 Posts

    292

    0

    Posted August 10th, 2005 14:00

    Enable it in the BIOS (either ON or Auto if I recall correctly)
  • 292

    0

    Posted August 11th, 2005 21:00

    I have a very similar issue, in that my DVD drives are no longer recognized. I have 2 drives that have been working fine for about 6 months. Then just a few days ago, both no longer appearing. I checked the device manager and found that both devices listed, but had the following message.

    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

    I have had no luck from the Microsoft web site and have done the following.

    1. Uninstalled and then reinstalled the hardware...this resulted in hardware device manager giving same error message above.
    2. Reseated the cable between the mother board and the drives and the power... same error.
    3. Replaced the cable between mother board and the drivers...same error.
    4. Attempted to cable just one DVD driver at a time...same error.
    5. Checked BIOS and found no issue (drives enabled).

    It is very troubling as both were working and then they were not. I did a system scan and even went as far as uninstalling my version of Norton as NIS and NAV always seem to pull cr*p like this on me.... still not resolved. I am beginning to think this is an issue with the board, but there is no damage to it and no signs of any power surge or brown out in the area.

    THis is an 8300 which was loaded with XP and yes I did upgrade to SP2, but that was several months ago as well.

    Looking for any suggestions.

  • 292

    0

    Posted August 11th, 2005 22:00

    I did not scroll down far enough.. found a resolution to my issue. Sorry to clutter your thread.

    In case someones search leads them here, here is the resolution for my issue...

    http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1065889&c=us&l=en&s=dhs&cs=19#remove