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cannot uninstall SupportAssist
SupportAssist upgrade failed on my computer. Before re-trying, I wanted to uninstall the SupportAssist from Uninstall Programs on my computer because a warning appeared that SupportAssist installation file was missing therefore SupportAssist could not be uninstalled. How can I uninstall SupportAssist by other means from my computer?
markiko1989
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Posted February 3rd, 2021 10:00
Same exact thing happened to me, and this Microsoft program solved the issue for me:
https://support.microsoft.com/en-in/help/17588/fix-problems-that-block-programs-from-being-installed-or-removedNot sure if this actually resolved, but just wanted to share to help other people that are having the same issue.
DELL-Cares
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Posted June 26th, 2020 14:00
#IWork4Dell
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceHi, I've experienced the same problem. SupportAssist isn't working on my Inspiron 5480, and I read that uninstalling and reinstalling would work. However, when I tried to uninstall through control panel, I get "No valid sequence could be found for the set of patches" error. How do I uninstall SupportAssist?
DELL-Cares
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Posted June 27th, 2020 04:00
Hi,
I understand that you need assistance regarding Support Assist application.
Could you share the Service tag of the system via a private message so that I can look into this?
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceWhen I logged in to DELL Support, entering my service tag to check for updates the first thing the diagnostics wanted to do was to check if SupportAsssist was installed, then proceeded to update SupportAssist, but this update action never ended so I stopped it. Then I decided and tried to uninstall the existing SupportAssist in my computer from "Uninstall Programs" so that I could make a fresh install but the attempt failed with the following messages:
"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'SupportAssistx64-3.0.2.48.msi' in the box below. Use source C:\WINDOWS\TEMP\SupportAssistAgent\Launch.'
' The installation source for this product is not available. Verify that the source exists and that you can access it'
If I were able to uninstall SupportAssist then I would reinstall it from scratch, maybe this would have been the right way rather than struggling to install the new version of SupportAssist on top of a corrupt application.
DELL-Cares
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Posted June 28th, 2020 04:00
Thanks for the details.
I see that the Service tag is out of warranty. We are an in warranty support team. Please reach out to our support team in your region regarding this. You can call them on 90 (0) 212 371 9054. They're available 9:00 AM - 5:30 PM Mon to Fri.
I also suggest you to delete your public post containing the Service tag of the system due to the security reasons.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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Posted July 7th, 2020 16:00
Greetings,
We are awaiting your response to continue troubleshooting the issues in your system. Do write to us here for further assistance or any other query. We're happy to assist you 24/7.
-Pratheepan.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
DELL-Cares
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Posted July 1st, 2020 04:00
Hi,
If you have shared your information or information related to your system such as service tag/order number/customer number, you need to delete the information that you have shared on the public post on the community forum.
Regards,
Dell-GopalD
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice