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nithyavpm_acf391

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3 years ago

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nithyavpm_acf391

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August 26th, 2023 16:08

Precision 5540 - SupportAssist - Unexpected error occurred

All of a sudden Dell SupportAssist stopped working. It giving Unexpected error during driver scan. Looks both my personal and office laptops are showing the same error.

OS : Windows 11 Pro

SupportAssist Version : 3.14

Tried all these

  1. Reinstalled app - no help
  2. .NET frameworks installed
  3. Removed C:\ProgramData\Dell respective folders for SupportAssist after uninstall.
  4. Both SupportAssist services are running fine.

Log - C:\ProgramData\Dell\SupportAssist\Agent\logs\Application\SupportAssistAgent.log show the below error. It looks weird, looks like Dell client issue. Who can help here ?

"Type": "SAConsumer",
  "Exception": {
    "Code": "INVENTORY_COLLECTION_FAILED",
    "Message": "Scan failed!",
    "Recovery": false,
    "Type": "Dell.SupportAssist.Client.Plugin.Esupport.Helper.ResponseMethods+ScanFailureException"
  },
  "OSName": null,
  "OSVersion": null

(edited)