UNSOLVED

Codeke

updated

8 years ago

C

Codeke

7 Posts

38

64223

June 5th, 2018 13:00

SupportAssist Not Responding at Launch

I have an XPS 15 9560 Signature Edition with an Intel Core i7 7700HQ @ 2.80GHz, 16 GB of RAM, a 4GB NVIDIA GeForce GTX 1050 and a 500 GB SSD. I have been having issues with Dell SupportAssist for a few weeks now, since the latest update, and need help. When I launch the program, the window pops up and stays idle indefinitely, as if loading content. If I click on the window, a message appears and says that the program is not responding. I dug through some boards and found that some dell moderators or some such were recommending uninstalling and reinstalling the program. I followed the steps to the letter and was just left with a messed up registry and a program that does not work. I couldn't even reinstall the program, because it says I have the latest version, even though I deleted every file specified within the registry and the program files. After I kept trying I was just left with a blue screen and needed to use the last windows save point if I didn't want to lose all of my files and whatnot. I still have the same issue and have not been able to solve it at all. If anyone can offer help, it would be quite welcome.

PS. Dell should work on a program that verifies SupportAssist's file integrity, rather than making me go into the registry and potentially kill my expensive computer.

PPS. I also ended up using Reimage to fix everything in my registry, although nothing could be done about SupportAssist, I assume because it's considered a third party program. 

  • 1582

    0

    Posted June 23rd, 2018 10:00

     
     

    THIS WORKED!! THAAAANK YOU!!

    As easy as uninstall, restart (not shutdown) and install

  • 1FROG

    1 Message

    2275

    0

    Posted June 27th, 2018 09:00

    I,ve had the same problems  for weeks now.  Don't have a clue how to fix this. but I keep getting messages to address the problem.  Is this a Microsoft issue or a Dell issue?  

  • ChrisChao

    1 Message

    55891

    6

    Posted June 7th, 2018 22:00

    Same problem here. Alienware Aurora R7.

  • 55372

    2

    Posted June 8th, 2018 09:00

    Same issue here.  DSA not responding at startup, super annoying...

    Edit: Uninstalled and reinstalled from Dell website, working now.

  • Catlyn99

    1 Message

    55101

    2

    Posted June 9th, 2018 07:00

    Same problem here.  I have an Alienware 17 laptop.

  • Bin_Chicken

    1 Message

    54988

    4

    Posted June 9th, 2018 21:00

    Same same, inspiron 15 7000 Gaming.

  • 54912

    4

    Posted June 10th, 2018 08:00

    I have the same issue. Window opens up saying SupportAssisy(Not Responding)

  • majorbrat

    2 Posts

    54647

    4

    Posted June 11th, 2018 06:00

    *** THIS PROBLEM IS FIXED IN THE LINK BELOW ***

    The following link will bring you to another post about this same issue. Please follow the instructions provided by jbilinski.

    https://www.dell.com/community/SupportAssist/SupportAssist-Not-Working-Will-Not-Update-Tried-Uninstalling/td-p/5082575

  • gmgj

    2 Posts

    54165

    0

    Posted June 12th, 2018 06:00

     

    dell Inspiron 3688 - same

  • majorbrat

    2 Posts

    54144

    1

    Posted June 12th, 2018 07:00

    Linked the fix. Please review my reply on June 11th