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Hyungjun Ahn
1 Rookie
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1 Message
1
531728
December 10th, 2013 04:00
Dell venue pro 8 - no response (Power problem)
Recently, my venue did NOT working at all. When I press power button, only red led is righting several times.
No any sound, no response, and fully charging. Someone advice to me a press power button and a minus volume button at same time, but it also no help at all. I think it is power problem. There are many people who have same problem, but it is hard to get refund or fix it.
Dell Korea did not support its fix at all. The reason why it is that they don't sell this product locally, and it was from the U.S.
How can I do? Just throw away it?
patrick_i1982
2 Posts
11003
0
Posted December 25th, 2013 15:00
I have the same problem. It happened after the battery died out. The unit will no longer charge (I can tell because neither the charger or device gets warm when plugged in) or turn on. It worked fine for several charge cycles. I'm sending it back to Amazon for a replacement as no one seems to have a solution.
I just bought my pro 8 and used it once when the exact same thing happened to me. Then I used your hint and it worked thank god. I was literally sick to my stomach to think this new expensive gift to myself was broken. Thank you for the tip but do we know why that happens and why pushing those two buttons work?
geekatwork93
2 Posts
11009
4
Posted April 9th, 2014 17:00
Hold down the power button for 10 seconds and then hold it for 2 seconds. It should restart. Learned this from Dell support.
Pablo Beck
1 Message
11009
1
Posted April 11th, 2014 21:00
This worked for me! Thanks
Hi,
I have the same problem and I've seen the windows reboots when I press the
"on" and "volume up" button same time.
But you can't call this as a fix by restarting windows every time this happens.
I would request a refund if there will be no fix for this.
I've updated windows and driver to latest version, and still having this problem.
About a month ago, I started having power issues as well. My venue just cuts itself off at random times. The only pattern I can figure is that it does it after moving from one wifi network to another or when there is no wifi available (but it doesn't do it every time). When it does this, it is very difficult to get it to come back on. I have to hold the power button for several seconds then press it repeatedly (doesn't always work). Once, I had to connect the charging cable to get it to come back on.
Add this to the bluetooth and wifi issues and I'm holding one frustrating and expensive little piece of junk.
rdavis_51
1 Message
12393
0
Posted July 22nd, 2014 15:00
Thank you! This actually worked for me after several attempts using other suggestions listed. It would appear holding the power button for 10 seconds releasing then holding for 2 seconds more is the trick.