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ETK

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ETK

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October 13th, 2021 16:00

Dell EMC Unity: Storage Processor (SP) boots into Service Mode due to APPINIT

Good Day,

I need some help guidance please?

I recently upgrade my unity VSA firmware to UnityVSA-5.1.0.0.5.394.tgz.bin.gpg

the sp is now booting to service mode?

* Rescue Reason:    0x1200
* Rescue reason for code 0x1200 - There is a problem with the system software on this Storage Processor (APPINIT). To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP, and reimage each Storage Processor (SP). If this does not resolve the issue, contact your service provider.

I reviewed this fix and it does not seem to be working to resolve.

https://www.dell.com/support/kbdoc/en-au/000065083/dell-emc-unity-storage-processor-sp-boots-into-service-mode-due-to-appinit-counter-not-being-cleared-at-manufacturing-facility-dell-emc-correctable