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mntrop

updated

22 years ago

M

mntrop

4 Posts

0

3749

July 13th, 2004 21:00

IE error reports &

Hi.  I'm new here but I've been scanning the posts and trying to find solutions on my own for some time now.  I've been trying to solve what I can on my own from the info I've found, as well as trying to avoid problems before they arise.  I realize there are an overwhelming number of help requests, so I don't want to add to that, but I do have a couple of questions specific to my computer.

I've been having problems with IE giving me the message "IE has encountered a problem and needs to close now - do you want to send an error message or debug?". It only does it when I try to click on a link posted in a page or in an e-mail.
I can just bypass it by just clicking out of the error message, then closing it down with that when I'm done, but something is wrong. I've tried disabling the debugging option and looking at some of my settings to see if something is out of whack, but so far none of that has helped.

The details of the report are as follows:
AppName - Iexplore.exe
AppVer - 6.0.2800.1106
ModName - Shell64.dll
ModVer - 5.1.2600.1106
Offset - 00016b97
Error in kernel32.dll

I've been scanning knowledge base at Microsoft, here and a few other boards, and several said to try to remove IE6 by going into the registry and fooling the system into thinking you don't have the most current version of IE by changing DWORD value from 1 to 0, then reloading IE6 to correct those problems. I did that, and went back and downloaded IE6 again. Fine and dandy up to that point - then when I go to install it I get an error message saying that IE6 isn't compatible with the Window logo (or something like that) so I can't finish set-up. Confused  I did get that fixed by going back into the registry and setting the value back to 1.

The 2nd problem that popped up around the same time as the first is that everytime I reboot the computer I get a blue screen for system 32 saying these files are hidden and shouldn't be changed.

The 3rd problem is that somehow the Internet security keeps getting disabled on its own....

Do all of these things perhaps tie together to some kind of worm or file corruption? I've kept my NAV internet security live updates up to date, and run regular virus scans, AdAware scans, Spybot scans, CWshredder scans (all have been updated) and the Stinger scan.

This is Windows XP Professional.

My next step is  HiJackThis, but after reading the "open letter" post I'm a little hesitant of posting the results since there are already so many.... 

Thanks for any help.
 

Message Edited by mntrop on 07-13-2004 05:40 PM

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