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brucetah133
5 Posts
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11412
March 26th, 2008 09:00
Adobe Reader 8.1.2: Unable to install
I accepted an offerred upgrade to Adobe Reader, but it failed to fully install, and destroyed previous versions. Now I am unable to read PDF documents. Can't go forward or back!
Can anyone help? I have spent many fruitless hours on this. Have tried Microsoft & Adobe help sites - nothing works! Have tried Windows restoring to earlier restore points (have done many), but cannot restore to earlier than March. Am nervous about using Norton Restore - of losing files and software settings.
Using Adobe's instructions to remove Reader 8 (kb400769): Main problem is that I am being denied access to files needing to be removed, starting with selecting Diagnostic Mode on msconfig. Access denied also under cmd (DOS), for AcroIEHelper.dll, AcroPDF.dll, pdfshell.dll. Checked I am on full administrator status & can see hidden files/folders & extensions.
Provided I can regain full access to these files and Diagnostic Mode, hopefully the Adobe instructions will get me out of the problem. But how do I regain full necessary status?
N.B. My system is Dimension 9150, running XP, BitDefender Total Security 8, Norton Save & restore.
646
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Posted March 27th, 2008 17:00
When you say you're denied access to the files, do you mean you can't find them or that you can't do anything with them when you do? Have you tried starting the computer in safe mode?646
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Posted March 28th, 2008 03:00
No, the command line Adobe gives finds these files, but won't let me get at them.646
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Posted March 28th, 2008 03:00
Thanks for the helpful link. I've emailed BitDefender saying I may have some malware masquerading as Adobe Reader.and asking if they tell me how to check it.646
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Posted March 28th, 2008 12:00
OK. If you can find the files but can't delete them, I was thinking you may be able to start in Safe Mode and delete them that way following Adobe's instructions.646
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Posted March 28th, 2008 12:00
646
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Posted March 28th, 2008 21:00
Download Adobe Reader again from www.Adobe.com. Be sure you download late at night to ensure a good copy. Save to desktop. Disconnect from the Internet and disable Windows Defender, Norton AV and firewall. Now try an install. Adobe can be difficult for some computers. Don't waste your time looking for spyware. Don't drive yourself nuts.646
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Posted April 1st, 2008 22:00
Thanks, but even in safe mode, I'm still denied access.646
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Posted April 1st, 2008 22:00
Thanks, but I tried that too. Same result, unfortunately.
gator6x4
195 Posts
646
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Posted March 26th, 2008 21:00
AcrolEhelper.Dll notice the (l)is Malware. AcroIEhelper.Dll (AcroiEhelper)notice the (i) not (l)is an Adobe file.
The location below provides information on AcroiEhelper.Dll. Using an (i) instead of an (l) and the search function of XP should reveal the location of the files on your system.
http://www.file.net/process/acroiehelper.dll.html