i have been trying to resolve issue for months going on years now.  purchsed dell computer with me.  have had trouble since purchase with simply getting an operable computer - keeps crashing and locking up.  i cannot navigate websites vital to me.  dell advises me i have spyware and a virus so i purchsed software for that.  they are wrong.   tried customer support since march and just kept getting same suggestions over and over none of which help INCLUDING to install internet explorer 6.  i tried over and over but cannot install.  dell says because i have virus and spyware again.  i have gone as far as filing better business bureau report.  dell promises solution, however when i call them back per agreement they ignore me.  finally i am told by america on line that windows me does not accept internet explorer 6.   plus new software now is being written for internet explorer 6 and this is why my computer is inoperable.  finally after going on THREE WEEKS dell returns my call, i tell this to dell, dell says windows me does work with ie6, and dell says they gave me coupon for windows upgrade which they did not.   they are telling me i can purchase MORE software from them (upgrade) to resolve problems.  can anyone tell me how much this upgrade that was furnished with the dell computer cost at the time?  i understand it was free then.  has anyone else had the same problems and frustration in working with me and internet explorer and DELL and finding somebody to answer questions?  would relating this entire experience to the pc magazines letters to editor perhaps offer a solution?