Dell Command Update 5.5.0 requires inexistent version of .NET Desktop Runtime
to be installed
Environment : Dell Precision 3520 / Win 10 Pro
Dell Command Update detect as recommended update the rev 5.5.0 of itself, but is unable to install it (fails in error repetetively).
I tried to download it manually from Dell support
I downloaded the file Dell-Command-Update-Application_Y5VJV_WIN64_5.5.0_A00.EXE
When I try to install it "manually", I get the following error :
"Microsoft .NET Desktop Runtime version between 8.0.8 (x64) and 8.0.17 (x64) needs to be installed for this installation to continue."
Actually, I had "only" .NET 5 and 6
So I downloaded .NET 8 from Microsoft and installed it.
BUT the current version is 8.0.18 (and previous versions are not available), and then the check is still failing, since 8.0.18 is not between 8.0.8 and 8.0.17 !!!!
As a result, I'm in a "blocked" situation ...
Please provide ASAP a new update file allowing to run with .NET runtime 8.0.18
Actually, I've eventually found on MSoft servers the 8.0.17 rev of Desktop runtime, and installed it (after removing 8.0.18 ppreviously installed), and install of DCU 5.5.0 succeed !
Then I upgraded the 8.0.17 rev to the latest one (ie. 8.0.18), and DCU is still working fine.
Problem closed.
BUT, it is definitely NOT ACCEPTABLE that Dell delivers updates that require not only a minimum version of .net Desktop runtime (this is acceptable) but also a MAXIMUM version... that was likely the latest one at DCU update delivery time, but can be (and was) no more the latest one when the user tries to apply the update.
This reveals (and I would say "one more time") the very poor quality of Dell's programers....
I've just encountered this issue. We were using Winget to install the Desktop Runtime but now the version is too new and DCU is failing. Really frustrating. Do you know where you found 8.0.17 version?
I've been running in to this for a couple of months now. The runtime installer isn't that large so It would be nice if they could have added it to the command update package. Though I'm starting to wonder if they may be discontinuing it opting for the bloated support assist app. set up 15 latitudes over the past 3 months and the one I received today didn't have the option to even download command update through the devices software and drivers download page.
We had a fleet of machines that were failing DCU 5.6 update.
Awesome this worked for me. Banging my head against the wall forever trying so many different things and installing older version of .net desktop 8.0.17 or lower worked.
@dfeifer Probably this, we switched to Lenovo after having too many issues with Latitudes (5540 and 5550s) and having poor support from them for about a year. These models also had poor mics they refused to acknowledge, despite the testing they recommended showing as much compared to older models. Their sales rep is still reaching out to sell us laptops as if she never read the dozens of support emails she was included on as well as direct emails to her about us ending purchases of Dell laptops if we didn't start getting better support.
LaurentGrenet
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Posted July 23rd, 2025 16:45
Actually, I've eventually found on MSoft servers the 8.0.17 rev of Desktop runtime, and installed it (after removing 8.0.18 ppreviously installed), and install of DCU 5.5.0 succeed !
Then I upgraded the 8.0.17 rev to the latest one (ie. 8.0.18), and DCU is still working fine.
Problem closed.
BUT, it is definitely NOT ACCEPTABLE that Dell delivers updates that require not only a minimum version of .net Desktop runtime (this is acceptable) but also a MAXIMUM version... that was likely the latest one at DCU update delivery time, but can be (and was) no more the latest one when the user tries to apply the update.
This reveals (and I would say "one more time") the very poor quality of Dell's programers....
(edited)