I am using Windows XP Pro with a Dell Pentium IV Computer. Starting a few days ago I started to get the following error message (when using programs and when just at desktop with nothing running): This happens frequently and reappears even tho I send an error report to Microsort.
"WToolsS.exe has encountered a problem and needs to close. We are sorry for the inconvenience".
Just before this happens the hourglass appears next to my cursor but, no visible applications are running according to Windows Task Manager. I've located these files on my computer but don't know what they are or what they do. I've run Spyware/Adaware, Antivirus, "PC Doctor" which all report aok.
I have no idea how you got it on your system, but if it is in Add/Remove Programs, you must have tried to install it at some point. This is what I found on the web:
Thanks for your reply Steve. In checking "Remove Programs" I find no Win Tools but I do see "Win Tools Easy Installer." Is this what you suggest I remove? Also, what is this program and what does it do? I don't want to remove the wrong program. I really appreciate your help and look forward to your answer.
I removed "Win Tools Easy Installer" and am still getting the hourglass next to the cursor with no obvious program running. In the remove program I also note "Win Tools for Internet Explorer" which is noted as "used frequently". I haven't deleted this.
I also note that when I'm in a program the hour glass is no longer by the cursor. What do you think?
Try removing WinTools for internet explorer. This is starting to sound more and more like some kind of hijacker. You might want to consider downloading and running HijackThis, which is an analysis tool used to detect and remove spyware and other internet parasites. See the instructions at:
volcano11
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Posted May 19th, 2004 22:00
Did you install a program called WinTools on your computer? If so, try going to Add/Remove Programs and removing the program.
Steve