I am not able to find the usb drive when using the system restore disk. If the system boots up it will find the usb just find and fill exists in the  root WindowsImageBackup directory on the usb. The system are brand new and 3040 model with windows 7  64 bit. It seems OptiPlex 3020 worked just fine and found the image location but all my 3040 do not find them. I talk with Dell support for 4 hours and they just though it was a bad motherboard...I said I did not think so since all of the pc I have will not find the usb during system restore.

I check the BIOS also legacy is on and rom is on. Boot order hard drive, usb. cd/dvd . I hit f12 at start up and select cd/dvd to boot where my recovery disc is. and opens fine but never sees the usb drive to find my image.

Could I load usb driver from C: drive? If so which one?

Thanks in advance!