Do you have spybot installed?

 

This behavior is usually caused by a virus.

 

If you can get online go here http://housecall.trendmicro.com/  and run this online virus scanner

 

 

mombodog thank you for your response. i have done everything that was listed on that forum, but i am still getting that message. i am 2 seconds from taking a hammer to this computer. i dont know what else to do. please help

Thanks, go here  http://www.dellcommunity.com/supportforums/board?board.id=si_hijack

 

Read the RED link at the top very carefully and post you log over there for more expert help.

 

I think it is malware causing this issue.

Need answer to my first question.

tomron, the OP has already posted the following

 

"i have already installed spybot and ran it a few times including in safe mode. i made sure i opened the program and under tools unclicked  the "3 boxes"

 

As far as pasting a hyperlink, I just highlight the url in the browser address bar and copy/paste. 

mombodog

thank you so much for your posts.

 

 

 dont know what i am doing wrong or what else i need to do.

i first ran spybot a few times until it came out "clean"
then i ran ad-aware until it came out "clean"
i even ran each program in safe mode a few times. 
i am still getting an error message when i try and access control panel
the message says " THIS OPERATION HAS BEEN CANCELLED DUE TO
RESTRICTIONS IN EFFECT ON THIS COMPUTER. PLEASE CONTACT YOUR SYSTEM ADMINISTRATOR."

I dont know what else to do.
i have also lost sound to my computer, changed the speakers and still no sound. it happened the same time i started receiving the error message. i dont know if the sound is due to this problem or something completely different i need to deal with.

i would like to thank you in advance for any assistance provided.

vanneza

"I dont know what else to do."

 

Did you do what I suggested in my third post?