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Randy1740386
5 Posts
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2528
November 29th, 2007 20:00
Reinstalling Windows keyboard not responsive
Recently I've needed to reinstall windows on one of my dell machine's and I've been running into the problem where the keyboard would work untill it would load the setup disc. The machine this is on doesn't have ps/2 ports and I've checked the bios for an option to turn on usb keyboard but can't seem to find it. The keyboard I'm using works up untill the point when the setup disk is loaded, but completely unresponsive after this. I've tried updating bios and it didn't appear to help any. Is there something I'm overlooking or what? *edit* Sorry, forgot to mention this was on a Dell Dimension C251
Message Edited by Randy1740386 on 11-29-2007 04:44 PM
Message Edited by Randy1740386 on 11-29-2007 04:44 PM
- In the interest of completeness I need to ask this next; are you certain you are booting from the Windows Installation CD? When Windows boots it looks for drivers for all the devices it needs to talk to during the install. The most frequent cause of what is happening in my experience is that a user thinks the CD is booting when he is actually booting from the hard drive and autorunning the Windows CD. What develops is a conflict between the temporary configuration files that the CD is supposed to use and the configuration files that are on the hard drive. A message asking which device you wish to boot from comes up at the beginning of the installation; you must choose CD ROM to boot from it.
Randy1740386
5 Posts
318
0
Posted November 30th, 2007 11:00
Ok, well I just tried that now and still have the same problem. I also tried shutting off all the usb ports except for the one I was using and still no solution. I can also confirm that the keyboard works up untill right after the disk loads the windows preinstallation environment, but immediately after stops working. I've tried with the dell issued keyboard as well as a few others and none of them make a difference. Each time I try there is only a keyboard, monitor, and power cord going into my pc. I'm under the impression that since the keyboard is working up untill the point when the disc loads, that the problem isn't with my BIOS settings at all, but I really don't know what to do at this point. Oh, and yes, my pc is a Dimension c521, sorry about any confusionRandy1740386
5 Posts
318
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Posted November 30th, 2007 13:00
Yes, I even tried a few times to be certain and disabled booting from the hardrive in the bios and made sure it was booting from CD, and aside from that, I was making sure to boot from the cd on other attempts.- Oops. I've forgotten to ask what os and what service pack number is on the installation disk. If you are trying to install Windows XP, and the disk is not one that came with the computer from Dell, you are likely missing drivers for your SATA drives. If you aren't running RAID you can usually cure this problem by going to setup and choosing RAID Autodetect/ATA from the menu choice. If this is not one of the choices, select one that says something about being ATA/IDE compatible.If you have taken this into account already, you should also know that you require a Windows XP with Service Pack 2 disk for this machine as it uses a PCI Express bus.If you are using Vista, none of the above applies.
Message Edited by JackShack on 11-30-2007 10:12 AM Randy1740386
5 Posts
318
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Posted November 30th, 2007 18:00
The CD is the one that came with the system when I ordered it, but it is Windows XP Home edition with Service Pack 1, is there any thing I can do? or do I need an install disc with service pack 2?- I don't know how you got a Service Pack 1 disk with that machine. Dell didn't make AMD based computers until 2006 and Service Pack 2 had been out for two years by then.If you live in the US you can use this form:If not I'm afraid you will need to contact tech support for the region you live in.
Randy1740386
5 Posts
318
0
Posted November 30th, 2007 19:00
When I ordered the machine, I checked to have AMD instead of the default that came with the machine, but thanks for the help, but I guess it is just a problem with the disc and my machine
jackshack
6447 Posts
318
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Posted November 30th, 2007 02:00