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Stratus595
56 Posts
0
47352
March 16th, 2006 18:00
Sonic isum_hotfix.exe does not work as they state
I was having this very problem with my new 9150 and was about to call tech support when I ran across the announcement of this today. But when I go and do everything exactly step by step, it does NOT fix the problem. As a matter of fact, when you click on yes to reboot, you get a message that comes up saying that the program failed to initialize because windows is shutting down. Have tried it several times and many different ways and it doesn't work. I really like this Sonic program and want to use it. Any help?
Sonic Update Manager Requests a CD When No CD is Available
Table of Contents 1. Sonic Update Manager Error Message on Boot 2. Download the hotfix from the Sonic/Roxio website. 3. Additional Information
1. Sonic Update Manager Error Message on Boot
The following error message appears on system boot:
’Sonic Update Manager’ The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the ´Sonic Update Manager´ disk and click OK.
Return to Overview
2. Download the hotfix from the Sonic/Roxio website.
To correct the problem, click the link below and perform the following steps.
Table of Contents 1. Sonic Update Manager Error Message on Boot 2. Download the hotfix from the Sonic/Roxio website. 3. Additional Information
1. Sonic Update Manager Error Message on Boot
The following error message appears on system boot:
’Sonic Update Manager’ The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the ´Sonic Update Manager´ disk and click OK.
Return to Overview
2. Download the hotfix from the Sonic/Roxio website.
To correct the problem, click the link below and perform the following steps.
- Click the following link to access the hotfix from the Roxio website:
http://tools.roxio.com/support/dell/isum_hotfix.exe
The File Download - Security Warning window appears. - Click Run
The Internet Explorer - Security Warning window appears. - Click Run.
The Sonic - ISUM Hotfix Setup window appears. - Click Yes.
The Sonic - ISUM Hotfix Setup window appears. - Click Yes when the reboot prompt appears.
Stratus595
56 Posts
448
0
Posted March 16th, 2006 23:00
I haven't had any problems with Corel Photo Album just with this Sonic program. And they didn't ship me any of the pre-loaded software cd's with my system. I had to call back just to get the Applications cd shipped because they didn't ship that one either but it doesn't have Sonic on it.
Stratus595
56 Posts
448
0
Posted March 16th, 2006 23:00
I have not uninstalled Corel at all. I tried to go under the repair and see what happens but the same error comes up. I have sent off another email to Dell Support for them to please ship me the software cd's that were supposed to come with the system.- I also have some problems with the Corel trial & Sonic, but it is a bit different. (Read my new post) I have a weird suspicion that DME uses Corel photo album, to display the images, but that doesn't explain why DME still functions after CPA has been deleted, though with a lot of Sonic whining.
Stratus595
56 Posts
448
0
Posted March 17th, 2006 21:00
Still no fix for this problem. I have uninstalled the update manager as someone suggested and re-installed it-did not work. I have repeatedly AGAIN tried the hotfix with no success either.Any other ideas?Stratus595
56 Posts
448
0
Posted March 17th, 2006 22:00
The EXACT same thing...it wants the disc.Stratus595
56 Posts
411
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Posted March 18th, 2006 01:00
I have the update manager in my control panel but I do not see where to turn off the updates that you are talking about. Can you explain?- Do you have the Update Manager in your Control Panel ? If you have, 'Turn off automatic update notifications' - untick 'Sonic Update Manager' Try running the Hotfix again. One thing I've noticed with this Update Manager, is it will try to autostart again when you click on it's icon, even with the autostart disabled. It shows up in Windows Defender where you have the option to block it.
jxlewis
18 Posts
448
0
Posted March 16th, 2006 21:00
She uninstalled it the regular way, using Add or Remove Programs form the controll panel. I did not have this problem on my computer. I was unable to uninstall Corel the usual way (lots of people on this forum are having that problem) I used a program called SmartyUninstaller2006 to uninstall Corel. (Search for my post on that if you have that problem)
On my wife's computer, it turned out to be a registry error. We fixed it in the simplest possible way and it is now working fine. Try opening the Add/Remove programs from the controll panel; Find Sonic Update Manager; click on "click here for support information" and; click the "Repair" button.
You may or may not need the Sonic CD to make this work. I called Dell for some other problems and they sent me a bunch of CD's including the one for Sonic with no hassle. Jay, the tech support guy, was great.