The upgrade site is back up. It's been over 4 weeks since my purchase and it still doesn't recognize my service tag.  I think I can speak for everyone... we are dumbfounded.  Does Dell even use IT technology to process the orders?  Let's see, I check the little box for the upgrade, I submit my order, and my service tag gets entered into a database of eligible systems with all my customer info, right?  Even if Dell has outsourced this, surely they run a daily or weekly load process.  Makes me think Dell is writing our service tags on sticky notes and someone opened the window and blew them all over the floor.  Mine must be stuck under a chair or something. sheesh.

 

Yes, I know, I've got my numbers to call and waste away my time tracking this down.

 

btw, to the developers managing the upgrade site, after all your testing over the past couple of days you've got a javascript error on page load when it tries to set focus to the text box.  Here, let me help you, it's right here.....

 

     function setfocus()
     {
      document.getElementById('" + LnkOrderStatus.ClientID + "').focus();
     }