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redmondfam
5 Posts
0
6595
October 4th, 2005 23:00
Windows Explorer problem
When I open My Computer and try to open My Documents, I get an error message that says "Windows Explorer has encountered a problem and needs to close." I can use the search function to find my files or find the files through whatever program I'm using but I can't "explore" my computer. I'm also to get into administrative tools in the Control Panel but I can Manage my computer when I right click on My Computer. The error signature contains: AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: msvcrt.dll ModVer: 7.0.2600.2180 Offset: 00037fd4. I've been dealing with this problem for months now & have scanned my computer for viruses numerous times. I've searched the Knowledge Base from Microsoft and I see some similar problems but nothing specific to my errors. Any suggestions?
Hi,
1) Launch Internet Explorer and type "C:" in the address bar and press Enter. Are you able to view the contents of the hard drive or do you get the same error message ?
2) Log into Safe mode by tapping F8 on the blue Dell screen and check if you can open "My Documents" or "My Computer".
Sam.
redmondfam
5 Posts
138
0
Posted October 5th, 2005 01:00
When I typed C:, the contents of my hard drive came up but when I clicked on one of the folders, I got the same error message. When I'm in safe mode, I don't get the error, everything works normal.- Hi,Since the PC works ok in Safe Mode, I guess the issue is not caused by a virus. Try a Repair Reinstall. You shall not lose any data but there is a chance the data in My Docs and Desktop might be deleted.Back up (Copy-Paste) data on the Desktop and My Documents (includes My Music, My Pictures, etc) and save them in a folder under C: in Safe Mode. Then restart PC, tap F12 when you see the blue Dell Screen to get the Boot Device Menu. Insert Win XP CD that you got with your PC in the top optical drive and choose CD ROM in that list.Then follow the screenshots and instructions from this site- http://www.windowsreinstall.com/winxphome/installxpcdrepair/part1.htmIts advisable you take a printout of the screenshots and instructions before you initiate the Repair Reinstall.The entire process should not take more than 40 minutes but it is advised that you do not leave the PC during this time. Also, disconnect all peripherals except KB, mice and monitor from the tower. Check your Order Details is you have an Intel modem in the PC. If you have one, you will have to remove the modem physically from the tower prior to the Repair Reinstall.The troubleshooting process ends when you are back on the Desktop.Sounds like a lot of work but once you get started it should be a piece of cake. :smileytongue:Sam.
redmondfam
5 Posts
138
0
Posted October 7th, 2005 00:00
Did the repair install & still having the same problem.- Hi,Did you install any DVD program on the PC. Search for a particular file "xvid.dll". Tell me if you find this file..Also, could you pls post a hijackthis log..***Another query-> Which clicks produces the error msg; the left or the right click***Another possible fix-> Download the msvcrt.dll file from the following link-> http://www.dll-files.com/dllindex/dll-files.shtml?msvcrt . Extract the file on the desktop and copy the file. Now click Start->Search and search for the file "msvcrt.dll" (make sure that Search Hidden Files and Folders is checked). If you find the file, right click on the file and click "Open containing folder". Now paste the new msvcrt.dll. You will get a file replace confirmation window. Click Yes. Restart PC and check if the issue persists. If this does not work, post the hijackthis log.Sam.
Message Edited by Fixit_Sam on 10-07-2005 10:53 AM
Message Edited by Fixit_Sam on 10-07-2005 10:54 AM
redmondfam
5 Posts
138
0
Posted October 8th, 2005 15:00
Didn't find a xvid.dll file and I'm not sure what a hijackthis log is. I'll receive the message with a left or right click after getting into "My Computer" and trying to access My Documents.redmondfam
5 Posts
138
0
Posted October 8th, 2005 15:00
Downloaded the msvcrt file and did the search but there's 6 msvcrt files. Should I replace each one?
volcano11
2 Intern
•
27973 Posts
138
0
Posted October 5th, 2005 00:00
See if anything at the following site helps:
http://www.colba.net/~hlebo49/ermsvcrt.htm#ERREXPLORER