First of all, we just purchased our new XPS 400 about 10 days ago.  I am so far very satisfied with the product.  However, when it comes to product support I have found that Dell is VERY difficult to contact (despite our purchase of an extended warranty contract, etc) and support info (telephone numbers for various technical issues, and even initial setup) is not easily located and is not even included in the papers sent with the new system!  What is up with this??  I certainly had NO difficulty in making arrangements via internet or by phone to purchase this system! 

 

Anyhow...I am trying to setup/download my TV Program Guide in Media Center 2005, but am getting an error 23.  Despite rebooting the system, as requested in the owners manual, the system still offers me this error message. 

 

Anyone with the same trouble?  I want to set this up as soon as possible so that I can easily select programs to record.