Ok, the story here is that after a certain blue screen of death, I got the even more dreaded C/Windows/System32/config error. Now I coudnt actually repair it because I had never gotten around to making a back up CD using the Dell Recovery Utility. Now I'm stuck trying to repair this error. However I did find a backup Windows setup CD and it was from another computer company, MDG. I am not sure whether this might have anything to do with the following errors I'm about to describe. The first error was that my USB keyboard stops working once the backup CD loads the welcome to setup screen where I get to choose whether to repair, continue with the setup or quit. At this point only the media keys on my keyboard light up but none of the lock keys (ie num lock, scroll lock, caps lock)actually work. Then I realized none of the keys worked, as I found out in a fit of rage when I kept pressing the r button for half an hour without the welcome to setup sceen going into the recovery console. So I decided to ask around if there was any sort of way around this, and people suggested to me to use a ps/2 keyboard. Now my dell dimension 9100 doesnt have a ps/2 port, so I had to buy a ps/2>USB converter. Once I got this, my ps/2 keyboard only worked with its num lock key at the Welcome to setup screen and in the POST event log it recorded a keyboard error. So...that is the conundrum. I was trying to order a dell back up cd. but I have no idea where to get it from. any help would be extremely appreciative.