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Go to SolutionDell XPS 13 9310 yellow display problem
Hi ,
I just got my new dell XPS 13 9310 FHD+ and I noticed immediately that the screen has a yellow tint. I tried to change display settings using color management in windows 10 as well as intel graphics command center and dell CinemaColor but it doesn't change much . I checked the night mode and it's off so that's not the reason.
I also own a dell XPS 15 9570 and the difference between the two is clearly visible. I ran the lcd built-in self test on both and the white color on the dell XPS 13 9310 is yellowish.
Are all the new dell XPS 13 like that ? Is this because of the new eyesafe feature that reduces blue light or is there a problem with my display ?
Thanks in advance for your comments!
DELL-Cares
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Posted January 14th, 2021 10:00
I see that the system is equipped with an antiglare screen when compared to XPS 15 9570. That being the reason, you might have observed the display difference. Having said that I would like to notify you that the display is working as designed.
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceI have the very same problem. I noticed the yellowish colour of the display since I have unboxed the XPS 13 9300. I tried to callibrate the RGB colours for reducing the yellow tint, however some yellow spots remain on the screen. This is clearly a manufacturing and quality problem. I've already contacted my local support for a replacement and I will cancel the purchase if this problem can't be solved. This is my second XPS and I'm quite disappointed with DELL.
I was able to reduce the yellowish color of the screen by adjusting the RGB intensities in the "Intel Graphics Command Center" application. The screen becomes whiter, as a normal notebook screen would be, but the yellow spots persist on the display. Everything leads me to believe that DELL is intentionally shipping notebooks with RGB turned to yellow in order to cover up manufacturing or design defects in their displays. This is unfortunate, especially as it is one of the most expensive notebook models available on the market.
SteveP1234
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Posted February 3rd, 2021 18:00
I just received my new XPS 13 today, with the same screen (FHD+, touch) with the same yellow tint issue.
I also have the same issue with screen. I just purchased xps 13 9310 2 in 1, 11 gen intel evo ,16 gb ram,512 ssd and on setup I got yellow / off white screen which is very very disappointing as I have been using Xps 15 9575 .Battery remaining time also skips randomly by hours in just few seconds. is there any solution to this or is this manufacturing defect??
GregStylus
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Posted May 25th, 2021 22:00
It's not just the XPS models with the yellow tint.
I've just got the top spec i7 Latitude 7320 Detachable and the tint is awful. Any mainly-white pages (Word, Outlook, Explorer) have that ghastly off-white yellow appearance.
I've tried several hours of troubleshooting with Dell Support over the past day and nothing has fixed it.
Any other high-end laptop I've looked at has a bright, white display; not this sickly eye-strain inducing yellow hue that the Latitude has.
For a $4000 AUD laptop, I want a display commensurate with what I paid.
I'm returning it for a refund
mx_sameh
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Posted June 24th, 2021 16:00
Hi
I'm a user of dell xps 13 9310 2021 model , i got also the same yellow tint , you can solve the problem by calibrating the display from color management .
go to search in task bar , go to advanced then go down the list you will find calibrate display , proceed with the steps till you find 3 color bars red , green and blue , reduce the red and green equally till the yellow tint is removed. and this is how to solve the yellowish tint problem.
Hope it is Useful for everyone