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DZD7

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1 year ago

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DZD7

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7 Posts

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2455

October 21st, 2022 07:00

Dell XPS 15 doesn't see an external microphone

I have a problem with my DELL XPS 15 (7590) and its external microphone. Till yesterday it worked fine. When I plugged in my external microphone, every time pop-up window appeared, where I could select the device. It looked like this:

 
  DZD7_0-1666361287578.png

 

 

Yesterday I decided to update the dell drivers and BIOS, so the laptop works smoother. I installed all of them, as the newest versions.

DZD7_1-1666361287775.png

Also, I installed new versions of Audio Realtek High Definition and Waves MaxxAudioPro drivers. Since then, my laptop doesn’t see the external microphone.

DZD7_2-1666361287789.png

And no pop-up windows appear when I plug it out and in. Of course, I have the option to show it selected in MaxxAudioPro.

DZD7_3-1666361287868.png

Other audio settings also look good, windows updates are installed, and the microphone has access to all the applications:

DZD7_4-1666361287950.png

 

DZD7_5-1666361287967.png

 

The only way to make my laptop see a new plugged-in device is to uninstall Audio Realtek High Definition. Then it recognizes it but assumes it is a headset (output sound device), not a microphone (input sound device). And I cannot change it using Waves MaxxAudioPro, as it only works (or should) with Audio Realtek High Definition.

DZD7_6-1666361288173.png

I tried to install older versions of both Audio Realtek High Definition and Waves MaxxAudioPro, thinking the problem could be also with the newest available drivers, but it didn't help.

DZD7_7-1666361288368.png

 

Also, a few times I tries to reinstall all the other drivers, including BIOS. No results. Please tell me how can I solve the problem, so I can use my external microphone again.