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Earl Magnus
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March 28th, 2021 08:00
XPS 13 9310, charge light blinks
I have bios settings to charge the battery when below 50% and stop at 90%. When my XPS 13 9310 Developer Edition is between those values and not charging, the charging light on the front edge of the laptop will blink. Every few minutes it will come on for a few seconds. It's annoying.
Jesse L (retired)
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Posted April 5th, 2021 04:00
Earl Magnus,Apologies that your system is not working right, I have sent this issue to our level 2 engineer for further information on resolving the issue, We will reply back to you once we hear back.Dell-Jesse LJesse L (retired)
Jesse L (retired)
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Posted April 8th, 2021 05:00
Earl Magnus;I see you posted that you have updated the bios to the latest version 11 days ago. From checking out drivers page here there is new bios that was released April 1. Update to it and see if the issue is resolved.
Jesse L (retired)
Jesse L (retired)
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Posted April 8th, 2021 05:00
Earl Magnus,Allow us some time to speak to a level 2 engineer about this issue and reply back to you once we hear back.Jesse L (retired)
Jesse L (retired)
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Posted April 8th, 2021 10:00
Earl Magnus,Did you try the information below?Reset the BIOS, do a 3 time battery calibration.
Once completed set the charging limits again in BIOS.
Are there any battery related applications that you have installed in the OS?
Jesse L (retired)
Jesse L (retired)
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Posted April 9th, 2021 05:00
Esokra1es,We are currently waiting on an update from our engineers. Once we hear from them we will post the information.Jesse L (retired)
Jesse L (retired)
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Posted May 20th, 2021 06:00
Earl Magnus,Hopefully, the update will soon be posted. As the previous tech mentioned we are waiting to hear from the team.Jesse L (retired)
DELL-Cares
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Posted March 28th, 2021 08:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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Posted March 28th, 2021 18:00
Hi,
I have replied to you from a private message.
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceEarl Magnus
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Posted March 28th, 2021 18:00
It is none of those things. There appears to be a bios issue. Dell is on it.
Jesse L (retired)
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Posted February 17th, 2022 04:00
Update=
Complaint = XPS 13 9310 users may see the charge LED blinking when the computer is under a heavy load.
Discussion = The XPS 13 9310 supports hybrid power which enables the Laptop to function optimally during instances of heavy loading. It does so by coordinating the power input from BOTH the AC adapter and the battery at the same time CAUSING the charge LED to blink. This is by design on Dell hybrid power systems.
(edited)
Jesse L (retired)