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s.sciancalepore

updated

4 years ago

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1551

June 1st, 2022 09:00

XPS15 9560 Charging from USB-C

Hi all.

I have a DELL XPS15 9560, and I had lots of issues with AC power. Reading online, I discovered that it can be charged through the USB-C port, and thus, I purchased an official USB-C DELL charger supplying 130W at 20V. However, when I connect the charger to the laptop through the USB-C port, simply nothing happens, and the laptop does not charge at all (the percentage of the available battery keeps decreasing like when no power source is there).

Should I enable the new charging mode somewhere (e.g., BIOS)?

  • DELL-Cares

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    Posted June 1st, 2022 09:00

    Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us, and we will be happy to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
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  • ejn63

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    Posted June 1st, 2022 09:00

    Only one of the ports (the one marked as Thunderbolt) will support power delivery.

    What are the issues you're seeing with DC input?   

     

  • 874

    0

    Posted June 1st, 2022 10:00

    I have only one Thunderbolt port, so I cannot be wrong. The pin inside the DC input port of the laptop is probably a little broken, so when I connect the charger sometimes it charges the laptop, sometimes not. By using the USB-C port, I guess I can bypass this issue.

  • 210

    0

    Posted May 22nd, 2023 00:00

    Did you find out how to make it work?