I have a DELL XPS15 9560, and I had lots of issues with AC power. Reading online, I discovered that it can be charged through the USB-C port, and thus, I purchased an official USB-C DELL charger supplying 130W at 20V. However, when I connect the charger to the laptop through the USB-C port, simply nothing happens, and the laptop does not charge at all (the percentage of the available battery keeps decreasing like when no power source is there).
Should I enable the new charging mode somewhere (e.g., BIOS)?
I have only one Thunderbolt port, so I cannot be wrong. The pin inside the DC input port of the laptop is probably a little broken, so when I connect the charger sometimes it charges the laptop, sometimes not. By using the USB-C port, I guess I can bypass this issue.
DELL-Cares
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Posted June 1st, 2022 09:00
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