Hello,

I have a trouble with register a WDA to Wyse Managment Suite. I have apply an pro tail account. WMS version is 2605.0.04.759( OS: server 2022),WDA Version is 14.6.9.21(OS: win10 IoT enterprise 22H2), both set up in WMware workstation. My error is:20/09/2026 23:02:33.784 I 4868 1 Success
20/09/2026 23:02:33.792 I 4868 1 Port is within the range
20/09/2026 23:02:33.792 I 4868 1 Success
20/09/2026 23:02:37.981 I 4092 4 DtcSession : DtcSessionHandler.DtcIpcCom.WdaIpcHostVoid _serviceHost_Closed(System.Object, System.EventArgs) [Servie Closed]
20/09/2026 23:02:43.215 I 6612 5 WDA Platform Service: On Stop Event
20/09/2026 23:02:43.215 I 6612 5 Platform Service Shtdown Event occured
20/09/2026 23:02:43.230 I 6612 5 USBRegistration : StopMonitoringUSB()
20/09/2026 23:02:48.807 I 5044 4 DtcWdaServiceHelper.WdaServiceHelperBoolean OnStart() [Message : On Start]
20/09/2026 23:02:48.807 I 5044 6 Start GetMissingQFEList thread
20/09/2026 23:02:48.824 I 5044 7 **********************************************************************************************
20/09/2026 23:02:48.824 I 5044 4 DtcWdaServiceHelper.WdaServiceHelperBoolean OnStart() [Message : WDA thread intiated]
20/09/2026 23:02:48.854 I 5044 7 .Net Framework Version ::####:SWvDTKqDgrYEyqPML+P081DxtneCA4z2AOF4s8J2iqaLo7VeTR6SSSdwuBo3oGzE1PpFPI5Dbg2YhQH9Bq7Q9Q==
20/09/2026 23:02:48.854 I 5044 7 Agent Version :14.6.9.21
20/09/2026 23:02:49.042 I 5044 7 Platform Details:####:ku0Ujm9hrDS/PI7ITWPEJ1VLiCwqxr8bnkQZo/Rn8N1MxQPYxc385W7fPVWNGZrtCDPgBt8mDrb2C/z8ktaLMd285b6Ec1KIHyC+9hYJeMX8yllZgxrnov50fxIotK8s0k7g7sSdjZWM7rzuO/lzNBSN+piWmno4Sg80OZn+QIk1wN/SSSU6IAw4FU4g0er279+c2ZcCFP+9Nh8yqj5zRqfaG4DqlZeb6746aESd1uetzPUCi6FQFwAUu4OfBl1bQznu9wrIwRJ4HUQTkqOmEc0enec9Uqc3/w4ItP92oQE=
20/09/2026 23:02:49.042 I 5044 7 **********************************************************************************************
20/09/2026 23:02:49.042 I 5044 7 DtcWdaServiceHelper.WdaServiceHelperVoid RunWyseDeviceAgent() [Message : WDA thread started]
20/09/2026 23:02:49.120 I 5044 7 DtcSession : Wda Ipc Service : Get new instance : DtcSessionHandler.DtcIpcCom.WdaIpcHost
20/09/2026 23:02:49.152 I 5264 4 WDA Platform Service : On Start Event
20/09/2026 23:02:49.167 I 5044 7 DtcSession : Wda Ipc Service Opened DtcSessionHandler.DtcIpcCom.WdaIpcHostVoid _serviceHost_Opened(System.Object, System.EventArgs) [Servie Opened]
20/09/2026 23:02:49.167 I 5044 7 StartWdaClientUI: Check if a user is logged on and WDA Client UI is NOT running
20/09/2026 23:02:49.167 I 5044 7 In Minimized mode
20/09/2026 23:02:49.183 E 5044 7 ListSessions Exceptions: Arithmetic operation resulted in an overflow.
20/09/2026 23:02:49.183 I 5044 7 Number of sessions: 0
20/09/2026 23:02:49.229 I 5044 7 StartWdaClientUI: IsUserLoggedOn::####:8pLJvexg8lBK+Y2dPkiIQO8HMEkJOWxhWb1X0Gx6Ukdg3teDYfyRtv7KIObtCi6HuMC2GkzpcUiIqE/XKUpxDiPCkNXOlfc/7wXLjuCjHUKj7xkKgOqjqpZ8ZJmYkrfw
20/09/2026 23:02:49.245 E 5044 7 StartWdaClientUI : Unable to load DLL 'DtcPlatNativeLib.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
20/09/2026 23:02:49.245 I 5044 7 AppMode.json not found
20/09/2026 23:02:49.245 I 5044 7 App mode is not configured
20/09/2026 23:02:49.245 I 5044 7 WDA Initializing......................................................................................................!
20/09/2026 23:02:49.261 I 5044 7 DtcWDAService : Reading Agent Priorities
20/09/2026 23:02:49.277 I 5044 7 DelayExecution : AppPolicyHandler()
20/09/2026 23:02:49.292 I 5044 7 ProtocolModule created
20/09/2026 23:02:49.354 I 5264 6 RunPlatformSVCNonThinClient : Platform Service start
20/09/2026 23:02:49.370 I 5044 7 DtcWdaServiceHelper.CDtcWyseDeviceAgentBoolean CheckForNetWork(Int64) [Message : Network is available...!!!!]
20/09/2026 23:02:49.370 I 5044 7 Agent core Start
20/09/2026 23:02:49.370 I 5044 7 UWFServicingState disbaled
20/09/2026 23:02:49.386 I 5044 7 Local File Discovery
20/09/2026 23:02:49.386 I 5044 7 Did not find any local registration data
20/09/2026 23:02:49.386 I 5044 7 DelayExecution : Start AppPolicyHandler
20/09/2026 23:02:49.527 I 5044 7 Found MAC 1: :####:1dJD+sJpzzfWG6A09AS3mzTcECzBUsxSdMc2rbimwEgmHyl1Ij0jGoKAgP9QQzKvckK1OyytABvT7DR11l64dA==
20/09/2026 23:02:49.589 E 5044 7 Failed to detect the device proxyUnable to load DLL 'DtcPlatNativeLib.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
20/09/2026 23:02:49.589 I 5044 7 Adding server url as DIRECT as no proxy is identified
20/09/2026 23:02:49.682 I 5044 7 Ignore certificate validation ...
20/09/2026 23:02:50.011 E 5044 7 Unable to perform http request...
20/09/2026 23:02:50.011 E 5044 7 CCMConnectionData : :####:2SaLoFUYP2ghv6aZfUhQ2A9HyjPYK129Ue9odhTKVBrC4i+exQA8hm0MUeC/HDKjzJsdt8qPWwbFggWIyiu+xh3y1dkzgQFbYXvBKQmftIYYEfaIRooc8ncV5UR8Qy9/ZY8ptBrLheNicYs0U9a+gA8dv6RnYsF/Ik5Af036HTzEafy2KYWSEy9UHFZYMHA1sJh8lkI+O85jRxxdJ9o/YzUle0cLrDz6xXN8jj0N3RMXfzNW15N4W02bUJhet5D+AX94TqsMEq2HSAL4kS1OzzONHA1WSSuBNDfiJ4sufSSOKodKgggQHHF/TFBTwDAk/sVBUWcvbZTU6AQ648tFzg==
20/09/2026 23:02:50.011 I 5044 7 WebException returned ProtocolError - The remote server returned an error: (400) Bad Request.
20/09/2026 23:02:50.026 E 5044 7 Server returned::####:wGqXB6VlK4OJSd+OmYam0dsnTs/Y+iBDhxZiocuICXWDx7mgZIkZSLi9shwTmomhAU9+03Lsse3/y1/LU8cyUA==
20/09/2026 23:02:50.026 I 5044 7 DtcCCMAgentCore: Protocol Result for Register = EXCEPTION
20/09/2026 23:02:50.026 E 5044 7 OnRegister : Failed to Register Error code EXCEPTION
20/09/2026 23:02:50.058 E 5044 7 StartWdaScreenLockUI Unable to load DLL 'DtcPlatNativeLib.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
20/09/2026 23:02:50.386 I 5264 6 AppMode.json not found
20/09/2026 23:02:50.401 I 5264 6 App mode is not configured
20/09/2026 23:02:50.417 I 5264 6 DtcPlatformService: Wait for the new task
20/09/2026 23:02:51.471 I 5264 6 Manifest File app deployment is not supported for this device
20/09/2026 23:02:51.471 I 5264 6 USBRegistration : StartMonitoringUSB()
20/09/2026 23:02:51.479 I 5264 6 USBRegistration : Entered CheckForRegFileInsideUSB() :
20/09/2026 23:02:51.479 I 5264 6 USBRegistration : CheckForRegFileInisdeUSB : Entering.

User Pasted image

Pinned Posts

No conversations found!

Wyse Management Suite

Invalid License Key

Wyse device agent cannot register to Wyse Managment Suite

ThinOS 10 Shortcut redirection not working

Wyse device agent cannot register to Wyse Managment Suite

Considerations for migrating from Standard to Pro

DELL WMS 5.0 to 5.2 Upgrade error

Enter a valid WMS Standard Key

WMS Renew Standard Licence

ThinOS 10 2605 upgrade boot loop issue

WMS upgrade questions

Dell WMS : Impossible to save and publish policy

Installation issues

WMS 2605 HF1 release

WMS 2605 release

WMS_2605 1463 unable to renew license.

Latest Solutions

Licensing watermark on refurbed Optiplex 3000s

WMS - ERR CONNECTION REFUSED/TIMEOUT

Sudden poor performance in WMS

Invalid License Key

WMS 5.3 205: Unable to upload to ThinOS Image Repository for ThinOS 9.X

Dell Support Resources