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PatrickTate
9 Posts
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1205
August 11th, 2022 20:00
15 R2, brick after bios update
I have a Alienware laptop 15 R2 i7. Done a bios update from the Dell support website and after it rebooted the fans were full speed and blank screen for more than one hour. Decided to turn off by holding power button and after that computer will start all the lights will turn on but blank screen, impossible to access any functions. Please help me flash that bios.
PatrickTate
9 Posts
488
1
Posted August 12th, 2022 10:00
I'm gonna try that, thank you so much for trying to help!
PatrickTate
9 Posts
475
1
Posted August 12th, 2022 15:00
tried that but didn't work, still blank. 🥴
Hi @PatrickTate welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Please clean and reseat RAM cards to try and get screen to work. Check to see if there is a faint image on the screen by using bright light placed at angle to screen. If there is faint image, backlight has failed and new screen assembly is required.
See How to initiate BIOS Recovery using CTRL + ESC key combination. How to Recover the BIOS on a Dell Computer or Tablet | Dell US
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]PatrickTate
9 Posts
449
1
Posted August 13th, 2022 08:00
Done that no help, no faded image, cleaned ram, even reset cmos didn't help. When you start the computer it tries to read from all the medias but with no screen.
Hi @PatrickTate please clarify when there is no screen image, how it is known that "When you start the computer it tries to read from all the medias". Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]PatrickTate
9 Posts
441
1
Posted August 13th, 2022 18:00
You can tell that is trying to read from the media's because the light of the HDD and and the jump drive they all blink when it's trying to start but I think I don't have the recovery tool installed because it doesn't go through after it.blinks.
PatrickTate
9 Posts
441
1
Posted August 13th, 2022 18:00
The screen never turns on, always black.
Hi @PatrickTate thank you for the clarification.
Getting the screen to work is a must. Please connect laptop HDMI to external monitor or TV to see if the screen image makes an appearance.
If the recovery image is not available on the primary hard disk drive, or the affected computer is experiencing a No POST/No Boot issue, then creating a USB recovery drive is the only option. Do you have access to another PC and and an empty USB?
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]PatrickTate
9 Posts
408
1
Posted August 14th, 2022 11:00
A51-06
7 Practitioner
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3094 Posts
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13670 Points
496
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Posted August 12th, 2022 07:00
Hi @PatrickTate ,
Hold the power button until the laptop fully shuts off.
Open the bottom panel and you should see a plug on the board related to the battery.
b25943882ad737df705cd5cacb350ee5.png (800×800) (pinimg.com)
Take out the plug and then hold the power button for 30 seconds.
then let go of power button and reconnect battery to board connector.
Then hold CTRL and ESC together when you press the power button.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!