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jhnhwls

updated

6 years ago

J

jhnhwls

3 Posts

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544

August 7th, 2020 08:00

Area-51m R1, Audio Console problem

 Audio Console goes blank after running Tune Performance in Support Assist. Please help. 

  • A51-06

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    Posted August 7th, 2020 12:00

    Things you need to fix:

    1. Dont put your service tag in public as that will reveal your computer I’d and then someone could basically say it’s there’s and not yours.
    2. The audio console requires the latest version of Realtek audio drivers that are found here:
    3. AUDIO DRIVER 1 
    4. AUDIO DRIVER 


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • jhnhwls

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    Posted August 7th, 2020 13:00

    Thank you but I already have the latest driver.

  • A51-06

    7 Practitioner

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    Posted August 7th, 2020 17:00

    then have you tried reinstalling supportassist?

    does this happen every time you tune preformance?


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!