Important Update Regarding Your Dell Rewards Balance

Dear Dell Community Members,

We sincerely apologize for any issues that may have occurred with your Dell Rewards balance as a result of a program update that took place at the end of May. We understand how important your Rewards balance is to you, and we want to make sure every member's account accurately reflects what they've rightfully earned.

If you believe your Rewards balance is incorrect, we encourage you to reach out to our Customer Care team, who can review your account and help correct your balance as needed.

How to Get Help:

1. Please visit our Order Support page to connect with a Customer Care agent:
   1. Dell Order Support
2. Sign into you Dell account and ensure the Orders page is open
3. Click on the Get Help Option next to your most recent Dell purchase
4. Input that you are missing reward points to the Virtual Agent
5. It should prompt you to email customer care and create a case
6. Enter your request details for the missing reward points

A Customer Care agent will be able to review your account and help correct your Rewards balance.

For those without a Dell Order, you may create a new post on the Customer Care board requesting a review of your points.