I've been having big issues with customer service or rather lack of it. I orginally orderd a laptop in November which never arrived. I requested a refund when i realised i was never going to receive the laptop. Since then i have messed around completely by customer who seem to constantly lie and quite frankly, don't do anything. Is there anyone i can upscale my complaint to? Almost 2 months after ordering a product that never arrived, I'm still no further in gettitng my money back.