UNSOLVED

mc72

updated

4 years ago

M

mc72

6 Posts

0

2206

April 10th, 2022 17:00

Inspiron 15 5579 unknown device

Inspiron 15 5579 getting an unknown device error in device manager with these hardware Ids

ACPI\VEN_INT&DEV_33D6
ACPI\INT33D6
*INT33D6

Can anyone help me out? All leads go nowhere

  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    1843

    0

    Posted April 10th, 2022 17:00

    Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • nyc10036

    6 Operator

    5640 Posts

    1837

    0

    Posted April 10th, 2022 18:00


    @mc72 wrote:

    Inspiron 15 5579 getting an unknown device error in device manager with these hardware Ids

    ACPI\VEN_INT&DEV_33D6
    ACPI\INT33D6
    *INT33D6

    Can anyone help me out? All leads go nowhere


    When did this start happening?

  • mc72

    6 Posts

    1809

    0

    Posted April 11th, 2022 05:00

    I reinstalled Windows 10 on my new to me 5579 and discovered there was a missing driver

     

  • mc72

    6 Posts

    1806

    0

    Posted April 11th, 2022 06:00

    All good, I figured it out. It was "virtual buttons" drivers, whatever they are. Got them directly from Intel's support page after typing in INT and 33D6 as parameters.

    Cheers

  • mc72

    6 Posts

    1806

    0

    Posted April 11th, 2022 06:00

    Oop never mind, got the "virtual buttons" driver off Intel's website (whatever those are lol)

    Cheers