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Praelias

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8 years ago

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Praelias

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3 Posts

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20284

February 27th, 2019 20:00

Laptop boot loop during initial setup after factory reset

I bought a Dell Inspiron 15 7000 Series Gaming Edition 7567 from a friend. He factory reset it for me, but when I got it and turned it on, I got stuck in an infinite loop with the setup process and the laptop basically restarts itself once I pick a WiFi network.

 

I’ve attached images of the startup screen I’m talking about, and I am unable to enter safe mode. I got an error when I tried saying the computer wouldn’t let me because it couldn’t install updates in safe mode.

 

TL;DR I get this screen, change my time zone, get a message about why my laptop restarted itself, and then pick my WiFi network. It takes me to the “Just a moment...” screen, sits there for a few minutes, and then restarts. I can’t boot in safe mode because it needs to update, according to the error it gave me when I tried.

6ADAFDF8-6C1D-4E4A-898F-30971BEAA986.jpeg