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Gabe3

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4 years ago

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Gabe3

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9 Posts

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June 8th, 2022 12:00

Bios won't update

I have a latitude 7370 and can't update the bios from windows or from the bios flash on the F12 menu.  I'm using the exe file.  During the bios update, the system reboots and the power button light stays lit for a minute but nothing on the screen.  then after a minute the computer is off completely.  When I turn the PC on, the bios was not updated.

  • Gabe3

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    Posted June 8th, 2022 12:00

    So far I disabled Intel Virtualization, disabling secure boot, temporarily changing to Legacy boot mode, and bit locker is off.

  • DELL-Cares

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    Posted June 8th, 2022 12:00

    Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us, and we will be happy to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
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  • ejn63

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    Posted June 8th, 2022 13:00

    Make sure:

    You have a battery that is at least half-charged, and

    That the system properly recognizes the AC adapter (F2 at powerup to check).

    If the battery doesn't have charge, and/or the AC adapter shows unknown, the BIOS update will fail.

     

  • Gabe3

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    Posted June 8th, 2022 13:00

    Thanks for the reply, the battery is fully charged and it says AC Adapter = 45W