i have been trying to update my firmware on my alienware monitor. it says to use the upstream cable but when i do it still doesnt read the monitor. my pc reads the usb but when i try to update it says its not connected. i cant find anything to fix this, does anyone have a solution here?

@DELL-ChrisM2 hi, i fixed the problem. I had to unplug all the usb's plugged into my pc, then plug the usb connected to the monitor in. Run the firmware update in administrator mode and then it worked. Bit of a long way to update it but jt worked and im happy

I got it to update successfully. I disconnected all my displays except for the Alienware monitor, all USB devices except mouse/keyboard and Alienware monitor USB cable and display port. Used the Alienware Command Center app to perform the update successfully. Now on M2B107. Best of luck!

‎Alienware 17 (2013 edition) startup issues

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Sevron

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12 years ago

S

Sevron

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July 27th, 2014 14:00

Alienware 17 (2013 edition) startup issues

Hi folks,

I'm hoping someone can help me.

I've had my Alienware 17 (late 2013 edition) since January this year (2014) and it has worked great up until about a week ago. Now, when I press the power button the following happens:

1) PRESS - machine spins up (hear the fans etc) and the screen stays black and backlight on indefinitely until battery runs out or I hold down the power key to hard shutdown.

2) PRESS AGAIN - machine spins up again, screen stays black, then alienware logo appears then it goes dead - screen black, machine silent.

3) PRESS AGAIN - machine boots normally.

I think this may be related to BIOS A12, which I installed a few days before I noticed this behavior. It does this like clockwork, every time. But I'm concerned that one day it'll enter a loop of not starting up. I hope someone can help me with this, I've had little luck with Dell Customer Support in the past, and this is an expensive machine, I worked hard to afford it.

Any hints and tips appreciated!!!

AN
Alienware-Naomi
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Posted July 29th, 2014 11:00
Hi Sevron,

It's seems you're experiencing a NO POST problem. Try the troubleshooting steps in this article and let me know if the issue persists.
S
Sevron
2 Posts
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Posted July 30th, 2014 16:00
Hi Naomi,

Thanks for your response.

I've carried out the actions in the link you sent to me, but it hasn't resolved my issue. There are no beeps or flash codes from the system. When I did as the article suggested, I noticed that BIOS update A13 was made available for my system today, so I flashed it, but it hasn't resolved my issue either.

I ran the full thorough ePSA diagnostics, it reported all hardware functioning normally. I can send you a link to a video showing the issue if it would aid in diagnostics. Just to reiterate:

PRESS POWER BUTTON:

system spins up, screen comes on, alienware logo but no spinning circle below it.

PRESS POWER BUTTON AGAIN:

systems starts normally.

Sevron.
AN
Alienware-Naomi
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1776 Posts
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Posted July 31st, 2014 10:00
Please send me a private message with your Service Tag so I can assist you further.

Alienware 17 (2013 edition) startup issues

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