Attachment uploads are currently disabled. This is a temporary situation and will resume as normal in the coming days.
Solved!
Go to SolutionK
KarenWhitt
1 Rookie
•
10 Posts
0
13508
September 15th, 2013 04:00
Alienware system reset
Hi
I need to give my new alienware a fresh start - a driver from an astroimaging camera just doesnt work on the machine and i have tried just about everything i can think of to get it to work. My last option is to just start the PC from fresh and reinstall everything. So I want to reset my alienware machine to factory settings but I want to be very sure it does do exactly that - are all of the drivers and other changes that are made to the registry refreshed/gone. The system restore points i tried and the refresh your pc settings didn't seem to resolve my problem at all
Also will i have to reinstall bios a04 as it shipped to me with ao1 (strangely the Inspiron I bought at the same time shipped with the latest bios)
Also will i be able to name the PC differently as well - currently it shows karen_000 and I'd like to get rid of the 000
cheers
Karen
KarenWhitt
1 Rookie
•
10 Posts
2197
0
Posted September 15th, 2013 16:00
Hi Kiran
thanks for the quick reply
can you also tell me
the refresh left a lot of windows.old files
will the restore remove them as well or will it create a whole new set of windows.old directories and files
Also i have removed my data from the laptop do i really need to backup/ copy anything else??
thanks
Karen
DELL-Kiran K
6 Operator
•
2013 Posts
2197
0
Posted September 17th, 2013 02:00
Hi Karen,
The factory reset takes the computer to back to a stage when you first got the computer. All the files will be deleted during this process (including windows.old directories and files) if they are not backed up.
KarenWhitt
1 Rookie
•
10 Posts
2197
0
Posted September 20th, 2013 03:00
Hi Kieran
that first link doesn't work - I am getting an article not found error
any other suggestions please
cheers
Karen
DELL-Kiran K
6 Operator
•
2013 Posts
2197
0
Posted September 22nd, 2013 06:00
Hi Karen,
Due to some technical issue there is a possibility that the link might not have worked. I tried opening it and it worked so please try again.
DELL-Kiran K
6 Operator
•
2013 Posts
2197
0
Posted September 15th, 2013 05:00
Hi Karen,
I will be glad to help you. Updating BIOS is not mandatory for factory reset.
You can change the PC name during factory reset. Refer the below link to do a factory reset:
http://dell.to/16236dj
The registry files and drivers will be changed to as it was in factory state.
You may then use the below link to update drivers (if required):
http://dell.to/1660hkx
Note: Please backup the data before attempting this.
If you have any other questions do reply to the same thread.