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nikpower19
1 Rookie
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93 Posts
0
29117
May 23rd, 2013 02:00
random crashes
Hello. I really hope someone can help me..
I am experiencing random system crashes. I can't seem to figure out what triggers the crash. It can happen as frequent as twice a in a day while playing games mostly
how can i detect the problem
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8011AD41E0
BCP2: FFFFF88006FAD6C4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\052313-15990-01.dmp
C:\Users\nikpower19\AppData\Local\Temp\WER-17534-0.sysdata.xml
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2807
1
Posted May 25th, 2013 19:00
I would try nVidia drivers first. Be sure they are the current release versions compatible with this model. Clean install them.
If this machine is Optimus enabled, also install clean install latest Intel drivers.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.2497
0
Posted May 23rd, 2013 02:00
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.2497
0
Posted May 23rd, 2013 02:00
alienware m17x r3
16g ram
nvidia 580m
2860 qm 2.5 ghz
2497
0
Posted May 23rd, 2013 02:00
i dont know what this means
2497
0
Posted May 23rd, 2013 03:00
Hello Nikpower19,
Please run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. this would help us in isolating the issue further. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action.
For more details, see My Alienware Crashes to a Blue Screen Error.2497
0
Posted May 23rd, 2013 05:00
well, after the test it came up with one error
---- >
---->
---->
2497
0
Posted May 23rd, 2013 11:00
well ?
2578
0
Posted May 24th, 2013 01:00
what can i do ? what is the problem :S
2578
0
Posted May 24th, 2013 10:00
happened again twice this day...... are there any suggestions how to solve this ?
Tesla1856
10 Wizard
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18053 Posts
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71840 Points
2578
1
Posted May 23rd, 2013 15:00
It's pointing to video sub-system (nVidia) and Windows gaming graphics (Direct-X).
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.