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GuiFilho

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GuiFilho

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April 24th, 2015 07:00

Dell1737 - Mainboard changed - Processor Microcode Update Failure

Hi,

   My laptop mainboard had broken. I changed for a new one. When I turn on the computer is shows:

Processor Microcode Update Failure

   Pressing F1 it continues and boot normally. I searched on web and normally says to update the bios.

  I tried downloading from Dell's website the file 1735_A05.exe and install it. But after turning of the computer it shows:

Error! The BIOS update could not be performed
because a valid ROM image file could not be found.

Press 'Y' to Continue.

     Does this image created by the 1735_A05 program?

     When I execute this file it shows version as A01 been upgrade to A05.

     Some idea?

Best Regards,
Guilherme

   

  • ejn63

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    Posted April 27th, 2015 11:00

    The problem is Windows 7 -- the BIOS flash is designed for use with Vista.  You can prepare a bootable CD, DVD or flash drive with Vista and use it to flash the BIOS on the system.

  • ejn63

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    Posted April 24th, 2015 08:00

    You're trying to flash a Studio 1735 BIOS on a Studio 1737 board -- the two systems, though the boards will interchange in the chassis, do not use the same BIOS.

    < >

    If you've purchased a 1737 board, the link above is for the BIOS update for it.

  • GuiFilho

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    Posted April 24th, 2015 14:00

    Hi,

      I tried before the 1737_A09 before it shows:

       "Machine information not detected!!"

  • ejn63

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    Posted April 24th, 2015 15:00

    It sounds like you need to contact the seller from whom you purchased the board - if you thought you received a 1737 board, you didn't - -if the BIOS is A05 it's a 1735 and it sounds like it updated already.

  • GuiFilho

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    Posted April 25th, 2015 14:00

    How can I check if is it a 1735's main board?

    Isn't other way to update the bios?

  • ejn63

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    Posted April 25th, 2015 15:00

    It sounds like you've confirmed you're running A05, which is the latest BIOS for the 1735, so you do have a 1735 mainboard.

    The problem likely is that you had a 1737 (newer board with newer CPU support) and replaced it with an older 1735 board -- you'll need to see if your board supplier will allow you to return the board for a true 1737 board.

  • GuiFilho

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    Posted April 27th, 2015 05:00

    If I have a 1735 main's board and I would like to update it since the bios version is A01.

    When I execute the programa 1735_A05 it shows:

    Error! The BIOS update could not be performed
    because a valid ROM image file could not be found.

    What am I missing?

    The laptop works normally the only problem is I have to press F1 after turning On. I got this main board last year just this month I replaced, it will cost to much trying to replace it.

  • ejn63

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    Posted April 27th, 2015 05:00

    What is the model of CPU installed (i.e., Intel 7250, etc.), and which operating system and version (32- or 64-bit) is on the hard drive?

  • GuiFilho

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    Posted April 27th, 2015 11:00

    Hi,

      I'm using Windows 7 64 bits, Intel(R) Core(TM)2 Duo T6400, 4Gb RAM.

      The hard driver is WDC WD32000BEVT-75ZCT2 ATA Device.

    Best Regards,
    Guilherme

  • ejn63

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    Posted May 30th, 2015 14:00

    If you're already on the latest BIOS update  no -- there's nothing more you can do short of changing the system board to a newer one from a -37 model.