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David_L80

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David_L80

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January 11th, 2021 02:00

Disk NVMe not recognized - Tower Precision 5820

Hello,

I have a Precision Tower 5820 with 2 disks.

Mother Card Dell 06JWJY
Bios Version 2.4.0

1 disk NVMe 1024Gb (KIOXIA)
1 disk SATA 2 To

These 2 disks are recognized by Bios, but i can't install Windows on my NVMe.
I succeded to install Windows on the SATA and the NVMe doesn't appear.

I tried to install several INTEL pilots like Intel Rapid Storage but the NVMe disk it still does not appear.

 

Do you have any solutions please ?

 

Thank you

David

  • mazzinia_

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    Posted January 11th, 2021 06:00

    Forgot, I suggest you remove your service tag

  • mazzinia_

    6 Operator

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    Posted January 11th, 2021 06:00

    Hello,

    First, the sata controller has to be disabled if you want to install on the nvme ( and have it still working after rebooting )... so disable ALL sata ports in the bios.

    Then Raid must be off ( so AHCI )

    Advanced boot options >> enable legacy option roms

    Secure boot : Disabled

    Third condition is using

    https://dl.dell.com/FOLDER06025383M/1/Intel-Rapid-Storage-Technology-Enterprise-Driver_660HV_WIN_6.2.2.1007_A11.EXE

    this when booting the installation media ( unzip it on the media and load it at the appropriate time ).

    If this version of the driver doesn't work, use this one

    https://www.dell.com/support/home/en-us/drivers/driversdetails?driverId=TV5DJ , aka Version 5.3.1.1019, A03.

    I misplaced my notes so right now I'm not sure which of the 2 worked for me to install windows on my T7820 ( i've both saved in a folder and on the media )

    Once windows is installed, you can reactivate the sata controller / channels.

  • speedstep

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    Posted January 11th, 2021 08:00

    If the sata drive is formatted as EXFAT windows will  not offer the drive as something to boot and install on.

    I know this is fact because thats how I format drives set as AHCI  EXFAT.

    The F6 drivers are not optional.

    Navigate to SATA Operation and choose AHCI

    Doing this will also remove the drive as boot option in bios.

    You cant have it formatted UEFI GPT with an MSR because windows will become confused.

    Bios is not a boot selector for multiple GPT UEFI Drives

    Formatting EXFAT is MBR

    This pre install driver will need to be extracted and on the root of your USB install media. You cannot point to a cab or exe or zip file.

    7Zip  is the best option for extraction but intel also provides instructions in the notes.

    https://www.7-zip.org/download.html

    Internal SAS raid devices use a different F6 driver for LSI Controller.

    https://downloadcenter.intel.com/download/29978

    %PCI\VEN_8086&DEV_2822&CC_0104
    %PCI\VEN_8086&DEV_282A&CC_0104.
    %PCI\VEN_8086&DEV_A286&CC_0104.
    %PCI\VEN_8086&DEV_34D7&CC_0104.
    %PCI\VEN_8086&DEV_02D7&CC_0104.
    %PCI\VEN_8086&DEV_06D6&CC_0104.
    %PCI\VEN_8086&DEV_06D7&CC_0104.
    %PCI\VEN_8086&DEV_A386&CC_0104
    %PCI\VEN_8086&CC_0108.DeviceDesc% = NVMe_inst, PCI\VEN_8086&CC_0108

     

     

     

     

     

     

  • mazzinia_

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    Posted January 11th, 2021 08:00

    Sorry @speedstep  but it was dell Prosupport that told me to disable sata to install ( and install only ) windows on a pci-e nvme installed in the flexbay.

    There's even documentation about it.  : https://www.dell.com/support/kbdoc/it-it/000132465/windows-10-install-with-nvme-ssd-and-sata-drives?lang=en

    Not doing it causes the installation to not work correctly after rebooting

  • speedstep

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    Posted January 11th, 2021 08:00

    You Must set sata operation to AHCI

    And you must use a PCI-E NVME Card if you do not have an PCI-E NVME onboard.

    Booting from an NVMe PCIe SSD is only supported on systems that support UEFI and the slot must be PCI-E 3.0

    Disabling sata controller is bad advice and wrong.

    In order for Windows to "see" the NVME Drive F6 Mass Storage drivers must be installed.

    The procedure is the same for XP/VISTA/7/8/10

    how to install the  f6-driver-during the windows installation setup process

    https://www.dell.com/support/kbdoc/en-us/000148150/

    PCIe* with NVMe* interface as a boot drive.

    Boot Installation Guide (PDF)

    .This is M key only AHCI driveThis is M key only AHCI drive

     

  • mazzinia_

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    Posted January 11th, 2021 08:00

    Well, that's relative.

    Those were the instructions I got given under warranty to reinstall on a wiped nvme boot drive ( and no other hdds installed in the system ).

    I failed installing at all without following them, including disabling the sata.

  • speedstep

    11 Legend

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    Posted January 11th, 2021 09:00

    Put the sata drive in a dock or some other medium and use diskpart to clean the drive

    Going over the manual the Flex Bay NVME are SATA not PCI-E

    There are 2 kinds of NVME PCI and SATA they are not interchangeable

    You will have to mount the drive on a card and plug it into PCI-E slot

    https://www.amazon.com/Adapter-Express-Support-Windows-Speed/dp/B07GP9WLCR

     

    Secure boot should be OFF so that you can F12 boot your install media.

    https://www.amazon.com/ORICO-Duplicator-Function-Protocol-Supported/dp/B00JJEUL5W

    Then partiton the SATA drive As MBR EXFAT.
    Disabling SATA is not recommended or required

    Sata operation should be set AHCI that is required

    Once the drive is installed and formatted You Can Assign it a drive letter like E:

    https://www.bestbuy.com/site/sandisk-cruzer-32gb-usb-2-0-flash-drive-black/9288807.p?skuId=9288807

     

    You will have to use a  16 gig  or 32 gig FAT32 USB2 flash drive 

    SDCZ60-032G-A46
     

    and once created  using the tool

    https://go.microsoft.com/fwlink/?LinkId=691209

     

    you will need to download the INTEL F6 driver and extract the files from the zip onto the root of the flash drive

    You cannot point to a zip or cab or exe file.

    When windows prompts to install a driver you point to the flash drive

    And load the NVME driver

    Some Vendors like samsung have their own driver

    There is no one size fits all

    There is support for what you want to do.

    Said support is not free.

    F6 driver loaded refresh and it will see the nvme driveF6 driver loaded refresh and it will see the nvme drive

     

  • BitJockey

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    Posted February 5th, 2023 11:00

    I'm not going to weigh in on who is right, but Mazzinia's solution worked for me. By the way, the first driver he listed did the trick.

  • ForumTree

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    Posted February 28th, 2023 09:00

    Thank you!  This fixed worked for me.

  • ForumTree

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    Posted February 28th, 2023 09:00

    Mazinna's fix worked for me.  I'm glad I tried his before scrolling down and reading your comments.