The drum counter in the printer itself needs to be reset. Follow these instructions:

1. Turn off the power using the switch on the back of the printer.
2. Open the front door of the printer.
3. Hold the Continue button down, power on the printer, continue to hold down the Continue button until just the Error LED is on solid, then release the Continue button.
4. Close the front door. 
   The Continue button, Ready/Data, Toner Low, and Load Paper LEDs should all be lit.
5. Wait for the printer to complete its POST process. 
   This is completed once the printer begins emitting a fan noise and the rollers start, then stop.
6. Press the Cancel button four times slowly until the Toner Low LED is lit.
7. Press and hold the Continue button until the LEDs all begin to rapidly cycle up / down in sequence, then release the Continue button.
   The Toner Low LED is the only one on.
8. Cycle the power on the printer.
9. When the printer is Ready, press the Continue button once to print a settings page.
10. Under the heading Cartridge Information, verify the Photoconductor value is 0K (zero-K).

This works. Where on earth did you guys get your info?

step 1. press and release cancel until just the toner low light is highlighted
step 2. Hold continue until all the lights cycle
step 3. Hold cancel until all the lights cycle
step 4. power cycle printer
step 5. you're done

no thanks to the knuckle heads which posted the prvious threads

Message Edited by nywiseguy on 09-13-200612:22 PM