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knownalien
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October 19th, 2005 09:00
1710n - Network Printer Installation Issue
the installtion will not let me install the printer over a network. When I enter my username and password (all administrator) it says validation of the computer failed. The Ip Address utility works. I can see the printer and it can see me.
help! I paid $150 to have this feature. The printer is connected to my router via RJ-45 as is my desktop.
wonder why there isn't more information here?? Because I launched the web page of the printer (as you would do a router in Explorer, and it forced THIS page to go there and I just lost a 20 minute post!
I am very mad at this moment.
p.s. no offense Dell, but your tech support, whom I was on the phone with for well over 3 hourse, and two phone batteries and 4 different people, really are horrible at helping issues like this.
- Thank you for a fast reply. That is terrible news. I agree Dell's support has become ridiculously horrible. The lab that I put the 1710n in only has 5 computers. I just installed using the local install option on each machine. That was kinda wack because I had to put the disk in each machine, but oh well. There is no Windows server at that location so I had to. I'm glad you found a solution even if it wasn't with the Dell 1710n. Keep working hard and good luck.
knownalien
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Posted November 2nd, 2005 19:00
you won't like my answer. I returned it. I went with an HP LaserJet 1320 printer and just set up a printer server. If I am smart enough to do that, I should have been smart enough to install the printer in question here. In my opinion, their Network printer installation software is broken. You can do everything but the final steps.
The worst thing by far was how NO ONE at tech support could do anything more than read back the manual to me.
Also, Dell's customer service, for all the surveys they make you take, really is cruddy. My guy sounded like a used car salesmen and though I set of the RMA the very next day that I received the printer he tried to make it seem like it was some extraordinary case that they were accepting this printer back with only a 10% restocking fee. Why should I have to pay for a broken printer? Even when installed on my computer like a regular NON-network printer, it printed pages that weren't there with crazy looking fonts. Wasted paper like mad. I'd never seen a printer do that before.
MICHAELING
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Posted July 22nd, 2006 04:00
A YEAR LATER I READ YOUR POST. I JUST BOUGHT THE 1710N AND IT SPITS OUT EXTRA PAGES WITH THE SINGLE LETTERS ETC. I CLEAR THE PRINTER BY SWITCHING IT OFF, BUT IT DOES IT AGAIN. DID YOU EVER GET THIS RESOLVED?- My printer has a static IP address and I was able to remote install to 20 PCs and they all have been printing for several months without any problem. I tested installing the application locally and remotely.
You probably have a defective printer and should ask for a replacement. coolric1215
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Posted October 8th, 2006 19:00
I'm having some problems setting up my 1710n on my network. I spent 5 hours talking to 4 different people at Dell Support and my printer is still not working. I'm using a Netgear WGT624 wirless router and Windows XP Pro. I didn't understand the post by SigHed about the Domain username. Thanks in advancecoolric1215
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Posted October 12th, 2006 06:00
I finally got someone from the network department to help me get the thing installed on my home network....it only took 9 hours. I have a new problem. When I bought this printer I thought the network connection option would allow me to print from any computer (including my laptop) from my wireless router. When I attempt to print from my laptop (all other network computers shut off) I get error message about print spool not located. I'm thinking this print spool is on my main computer that is locally attached to my router with a cat 5 cable. If this is the case, what is the purpose of spending the extra money for this network attachment option. I really wanted to be able to print from any computer on my network without the others being on. Have I wasted my money and time trying to set this up or did Dell maybe mislead my about the printers capabilities? By the way the original problem was fixed by using the continue button on the top of the printer to print the internal ip address. After the software was uninstalled and reinstalled with the new ip address (provided by the printer) the thing worked fine. Thanks SigHed for your reply. If anyone can help me with my new problem I would greatly appreciate it. Also.....I would recommend anyone considering buying a Dell product to look carefully at other vendors. I will never purchase anything from Dell Again.
knownalien
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Posted October 19th, 2005 10:00
a couple more issues when using the printer insalled just on this computer via USB.
it's brand new.
when I print, I get a pop-up window telling me my toner is low, even though the web page for the printer tels me it is 100%. It also tells me my printer is offline.
It still prints, but honestly, this is one of the slowest printers I have ever seen. One page with one sentence take like 30 seconds to spool, and then another 10 seconds to start printing. Then here's the bigger kicker: after it prints a pagem it prints one or two follow-up pages with wierd characters on them! talk about wasting paper. I am ready to return this thing.