When you don't use your ink carts for a while, when you get new ink carts that have been stored in warehouses for a number of months, or when you have refilled a slightly too dry ink cart, the print head nozzles on the bottom of the ink carts get clogged inside with dried ink. The printer head cleaner menu will NOT dissolve the dried ink inside of the nozzles. Water will. Try this. Soak the bottom of the clogged ink cart in 1/2 inch of warm water for 15 minutes. Blot dry with clean paper towel. Also wipe the electrical contacts on the back of the ink cart. Retry.

If the refilled ink cart got an ink cart error message and the new ink carts don't get an ink cart error message then the refilled ink cart is likely bad. I would still soak the new ink carts if they don't have an error message. With my 922 I have printed over 50,000 printed pages and many thousand color photos and have gone though over 100 ink carts with only a few water soaks to keep it working perfectly. The printer is 3 years old.

The only thing that soaking could hurt is the cartridge, but it won't because the ink is water based which means that your ink cart and print nozzles are full of black or colored water. Wiping will clean the surface of the print heads on the ink cart but won't unclog the inside of the ink jet nozzles. I would do both ink carts. Also if any of these ink carts have been refilled too many times they do eventually go bad. Then let me know what the result is.

Turn off printer power. unplug printer power and USB cable for 1 minute. Replug, turn on, and retry. This sets the printer registers to 0 where they are supposed to be on startup.

The more you use the ink carts the better they will work. You may have to soak them again sometime.