This poblem is happening on my XPS Laptop after today's Windows update.

SA certainly seems to be a problem that Micheal Bell would be embarrased by!

Despite uninstalling SA and reinstalling latest version in W11 Reliability History it is Always the first entry-Faulting application name: Dell.CoreServices.Client.exe, version: 1.5.20.3

Hi joeread:

Just an FYI that other users are seeing Dell.CoreServices.Client.exe crashes logged multiple times a day in their Reliability Monitor since updating to SupportAssist v4.6.2. See Rockface's 03-Dec-2024 topic supportassist issue and aporocactus' 08-Dec-2024 XPS 9520 Are constant BSODs caused by updated SupportAssist?.

Rockface still has a valid service warranty so they created a support ticket, and after several days of troubleshooting (including a Windows OS reinstall and BIOS refresh) Dell customer support gave up and told them to uninstall SupportAssist v4.6.2 and wait to see if the next release has a bug fix.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5131 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.3.156-1.0.5108 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Hello,

  Since I Installed SA v.4.6.2 I have crashes of Dell.CoreServices.Client.exe everyday as I see on Reliability monitor.

That’s what my performance monitor look like/ thanks for the screenshot.

Come on Dell- time for a fix!

Hi joeread / shantijoe / greg_pap :

Employee Dell-Brad L has announced that Dell is planning to push out two SupportAssist v4.x updates to fix serious bugs in v4.6.2  - see their 19-Dec-2024 post in MichaelInParis's Any way to reduce the size of the DTPDB.DB file?. If I understood that post correctly, the v4.6.3 update will begin rolling out this coming Tuesday on 24-Dec-2024 to fix a bug that impacts system performance due to excessive RAM and CPU consumption, and a second update will be released at a later date to fix a bug that causes database files in the C:\ProgramData\Dell\DTP\DB folder to grow over time and consume excessive amounts of disk space (i.e., typically in the range of 20 - 80 GB).

I have no idea if either of these upcoming updates will also fix the Dell.CoreServices.Client.exe APPCRASHs logged in your Reliability Monitors, but I'd suggest you follow MichaelInParis's topic about their DTBDB.DB bug since that will likely be the topic where employee Dell-Brad L posts status updates about these bug fixes.

Also note that Dell has apparently pulled SupportAssist v4.6.2 from their download servers because of the severity of these bugs and temporarily reverted back to the previous v4.0.3 - see melzie's 19-Dec-2024 post in Aleric's Missing "Dell Client Management Service".
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Unfortunately 4.6.3 seems no better. It often takes so long to start that it advises me to restart the PC, and it always hangs when it claims it have 100% installed SupportAssist OS Recovery Tools.

@cinchbald​ In fact it has installed the newest version of SupportAssist OS Recovery Tools, but keeps trying to install it again. I have discovered that the way to open SupportAssist is to wait until it tells you to restart the PC, close it, and open it again.

The same SA errors continue for me with update too- surely Dell can do better than this?!

The OS recovery reports similar problems so I’ve uninstalled it on 2 PCs…

@cinchbald​ 

I have the same issues on 2 Dell systems…

On 12/26/24 my PC updated to 4.6.3.  There was no problem, then on 1/7/25 I loaded the following recommended updates using Support Assist::

    Dell SupportAssist OS Recovery Plugin for Dell Update ver 5.5.13.0

    Del SupportAssist Remediation ver 5.5.13.0

Immediately upon restart the pc started running slow,  Some pages would load without the graphic interface. You had to refresh the page to get it. 

Called Dell Support, the options they gave me were to pay $19 per month for tech support to have them research it or they could uninstall SA.  I opted for the uninstall.  The machine still is running slow after the uninstall.  I saw these post after I dropped the pc off with the Geek Squad.  I'm not a very tech savy person. Geek Squad said there was not much they could do if the Bios had been updated and was causing the problem.  Options were to hope Dell put out a patch to fix or buy an new pc.