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emtjdeems

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emtjdeems

64 Posts

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1819

November 12th, 2007 11:00

virus/malware

Sorry if this is not the right place to post.  I am unable to sign on to the internet on my desktop at home.  I am using a computer at work to try and figure this thing out.  Ive ran my security software and it find 4 virus 2 malware trojan i think  but it will not quarenteen them.  Ive checked all my connections and they are working properly  ran diagnostic on internet connection and it says theres limited or no access.  Not sure why it says this i dont know any other way to test the link for inter net service it has not worked now for three days .  I feel confident that the inter net is working its that i cant get the virus/malware cleaned thats preventing me.  Any suggest would be appreciated either for what i can do to the computer or software i can buy to fix this problem thanks again
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    ky331

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    Posted November 12th, 2007 12:00

    Preliminary note:  When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis (HJT) on your "infected" machine, you should download it onto another "good" machine (a friend's, or one at work?), then transfer it via floppy (it's a tiny file) [or memory stick, or CD-R/W] to the infected machine, run the installer/program on the infected machine to create a log, and finally transfer the generated log over to the good machine, to post your log online.
     
     
    Download the latest version of Trend Micro's HiJackThis (HJT) [version 2.0.2]   installer   from
     
    Save it to your Desktop.
     
    Double-click on the     HJTInstall.exe    file you just downloaded, and click on the   Install   button, to install HJT in the suggested/default folder,
    C:\Program Files\Trend Micro\HijackThis
     
    ( As part of the installation, a shortcut to the HJT   program  will be placed on your Desktop, and another shortcut in your START menu [for easy-access to using HJT in the future ---
    you only need to run the  program  again, but not the  installer ] ).
     
    After installation, HJT will automatically open and start running.  
    [If this is your   first time  running HJT, please read and accept the EULA (End-User License Agreement)]
     
     
    Click on  Do a System Scan and Save a LogFile

     

    This will automatically open NotePad

     

    Copy the entire file from NotePad:  EDIT/SelectAll, EDIT/Copy

     

    Then go to the forum dedicated for HiJack This logs (**NOT** back here), and  PASTE the results there:

     

    http://forums.us.dell.com/supportforums/board?board.id=si_hijack

     

    Be sure to include a detailed description of any problems/errors/warnings you are encountering.  

    Also, please indicate the steps you've already taken, if any, in terms of running anti-malware scanners or malware removal tools.

     
    When you submit your HJT log, please make sure the box under your text which shows "Automatically convert carriage returns to HTML line breaks" is checked, or your log may not format correctly... it should consist of separate/readable lines, not one large "jumble".
     

    Hopefully, one of the HJT experts will get to it as quickly as possible.

     

    WARNING:  HiJack This is a VERY POWERFUL tool.  While it's  completely safe  for you to download, generate, and post your log (as described above), you should *NOT* attempt to do anything else (in particular, do NOT use it to delete/fix any entries) until you are advised to do so by a forum expert!!   Improper use of this tool can severely damage your system.

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