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Keyboard Issue
I bought a Dell Vostro 3478 last month in India through Amazon. It had some Hardware difficulties in the keyboard and they replaced me the laptop. But soon I found that the same problem in the laptop is still persisting and contacted dell for a replacement. They replaced the keyboard, palmtop and the mouse panel. To my surprise the problem was not resolved. I contacted Dell for the complete system replacement and they said that there is basically on such issue and suggested me a BIOS update. Kindly help me with what to do. My laptop is 1 month old and already I've been pestered for long now.
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DELL-Cares
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Posted December 28th, 2018 11:00
Hi, Utsav,
Thanks for sharing the details. Apologies for all the inconvenience caused.
I did review the case details and see our technical support team were working on this, as per the latest update you have confirmed that you will be visiting the nearest service center (DASC) in the coming week as the engineers onsite were not able to find any issues and confirmed that laptop is working good.
Refer to this link https://dell.to/2VeDZzc locate nearest Dell Authorized Carry In Service Center.
In case you need any technical assistance, feel free to reach out and will be happy to assist.
- Ravi
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDear Ravi,
Thank you for replying back.As per your query i'd like to inform that I never wanted to accept the onsite service center visit rather I was forced to do so. Still I visited the service centre but as usual, you are inefficient.I'm facing issues with the keyboard and the touch pad since I purchased the system. I initially spoke to dell technical support and some of the parts were changed. But the problem was not fixed and the procedure was repeated. Now I have been instructed to visit the service center on my own through I have next day service at home promised by dell. I initially asked for a full replacement of the product and the request was rejected. It was rejected even now.As to what I can see that you have a very bad and inefficient customer service and technical team who are quite week at their work and abilities. So herein, I'd be glad if you send me a mail with the reasons of why I am being harassed for the past two months though I have already paid for the product. This is a shear cheating fro your side and I'd request you to resolute the issue with replacing the laptop else I'd be forced go Legal as I received an unexpected and foul resolution from dell.Awaiting a swift reply.Kindly call if possible so that we can discuss.Jesse L (retired)
10 Wizard
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Posted January 14th, 2019 10:00
Utsav96,
Unfortunately, your case was closed due to no contact for too long. I will need to review your case. Also, did you update the bios?
For my notes, click my username and send me the pc service tag number via private message.
Jesse L (retired)
- I tried all those steps with updating bios and it did not help. There were two formal service visits to fix the issue which failed. I was asked to visit service centre which I did. Lastly I was suggested for a service visit again. And recently the team is not responsive over mails and chats. I would like to know why am I being harassed so much? I bought the laptop almost three months back and I am facing problem since then. Kindly process a replacement or refund for my laptop as the issue could not be solved during the last 3 months by your team. Regards, Utsav
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
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Posted December 11th, 2018 04:00
Utsav96,
For my notes, click my username and send me the pc service tag number via private message.
Also, what exactly is the problem you are having with the computer? Explain the issues you are having. Did you update the bios? If not, click the link below and run the ePSA Diags. Post back any failures.
Dell Vostro 3478 Drivers, Downloads and Manuals
Jesse L (retired)