I uninstalled the keyboard and restarted - still have the issue!

Notepad seems to work well, but I only tried it twice.

I use Outlook mostly for email. It also happens with Gmail though - or attempting to copy and paste in Word from the internet.

Can you recommend anything else?

Hi Andrew,

It would be annoying when the cut and paste option does not work properly. I suggest you to check if this issue occurs in Notepad. You will need to uninstall the keyboard from the Device Manager. Restart the computer and check if it fixes the issue.

Please let me know about your findings and the name of the e-mail service provider (E.g. Comcast).

I see the same thing from time to time,

I really see it when copying something from the metro screen then pasteing in the old desktop screen.

This is most noticeable for me when trying to copy from the address bar of Google Chrome to the text of an email (in Microsoft Outlook 2010).

But also happens when copying to/from Internet Explorer. I also find it doesn't work to/from Notepad on further testing.

Also, it's not just the keyboard...if I right click and choose copy, then paste in another application, it still doesn't work most of the time.

And even if I successfully cut (and the text disappears), when i hit paste, it will not reappear.

Cheers,

Andrew

Hi Andrew,

Thank you for your reply and for providing an update on the status. I suggest you to update the security software installed on the computer and run a complete system scan to check if is infected. You can also uninstall and reinstall Microsoft Office and check it is fixes the issue.

Please let me know about your findings.

DELL-RAJATH,

He never even said he was seeing problems with Office???

I was seeing this before I had virus software installed and these are also brand spanking new laptops.  If they have viruses on them causing this, they are coming from Dell with viruses on them.

Just grab an XPS 12 and start playing with cutting and pasting and you'll see it sooner rather than later...

Not sure what you mean by security software? I've had this problem out of the box. I haven't installed any third party security software.

As Typhon62 mentions, this isn't limited to Office...it is across all applications.

I'm kind of fed up with all the problems I'm having...a lot of small ones, but they make using this system counterproductive. Want to like it as the form factor and physical build are great, but the software and drivers are a mess.

If there is a solution that will work, I would appreciate it... but please test it at Dell...don't want to spend hours trying a bunch of random steps.

Thanks.

Hi Andrew,

Thank you for your reply. I apologize for the inconvenience and delay caused. I have added you as a friend. Please accept my friend request by clicking on my name ‘DELL-Rajath N’ highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide the system’s Service Tag and contact details (including the name on the account) so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. Please let me know if this helps.

Hi Andrew, unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post. Other community members who need assistance please start your own topic in a new thread.