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Go to SolutionAurora R7, no post
Hi Guys,
I thought I was clever but I am stumped.
When I hit the button on my R7, the fans and lights come on. The keyboard lights appear. No display on the monitor at all.
The button flashes yellow 3 times, 5 times, once, once. Consistently. After about 5 minutes it stops repeating.
I have changed the BIOS battery twice using different procedures but no change.
Any suggestions would be appreciated.
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Posted January 25th, 2023 06:00
As per the service manual, these are the error codes:
1 System board: BIOS and ROM failure 2 No memory or RAM detected 3 System board or chipset error 4 Memory or RAM failure 5 CMOS battery failure 6 Video card or chip failure 7 CPU failure 3,6 BIOS recovery image not found 3,7 BIOS recovery image found but invalid You might want to try and release the fleas.
Hopefully that returns it back to life.
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Posted January 25th, 2023 07:00
Thanks for the reply, I did try to release the fleas. No change. Button still flashes 3-5-1-1. I have noticed that the HDD activity light seems to act normally after the error lights stop, so the hardware seems to be looking to the disc. Moreover, if the R7 is left on it appears to go to sleep in the normal fashion. The case lights go out and the button "breaths". I don't know what controls this. Even more stumped.
489
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Posted January 26th, 2023 03:00
Thanks for the suggestion. Tried that. Unfortunately no effect.
479
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Posted January 26th, 2023 07:00
Looks to me like you are experiencing a hardware error. Best bet is to chat with a Dell agent using the bottom right get help now chat button on this web page.
482
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Posted January 26th, 2023 07:00
If it passed ePSA tests, I would lean more towards a software issue. Did it past the tests, or did it simply not run any of the tests?
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Posted January 26th, 2023 07:00
No image on the monitor whatsoever at any time. Used onboard graphics and graphics card output. Tried HDMI and DP. Also tried different monitors.
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Posted January 27th, 2023 09:00
If it passed all ePSA tests a hardware fault is unlikely since that is what the tests are there for.
If you don't get any image on the monitor and you know the monitor and cable work on a different system, than it's likely a hardware error of some kind.
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Posted January 27th, 2023 09:00
Its probably a Motherboard issue something went snap/crackle/pop. I'm not clear on the replies if it passed all the ePSA Tests.
I have an R7 brand new from Dell when it was released. I'm dreading this happening to me. I'm sure it's coming.
Davespace
11 Posts
528
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Posted January 30th, 2023 01:00
The fashes are confusing. I did note that if I take out the CMOS battery, ram, etc, I get the correct error code as stated in the manual. I swapped the power supply, which was surprisingly easy but with no improvement. I then switched the RX570 graphics card with an Aourus 1060, which only just fits and everything works again. The RX570 is not detected in the other computer I installed it in, so it is definitely dead. Hardware problems it was. Thanks for the help.