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Navinb

updated

6 years ago

N

Navinb

3 Posts

0

1773

December 21st, 2020 13:00

Area-51m R2, wont turn on

Hi,

I have this 5.5k laptop for 3 months. 3 days ago I got a BSOD, followed by a restart and a sudden shutdown. 

Since then, I can't turn on the laptop. There are no lights, nothing. 

What could be the problem?

I'm very disappointed in Dell quality!

  • Lunetrix

    1 Rookie

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    50 Posts

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    Posted December 21st, 2020 15:00

    We're you overcloacking? Have your tried shorting the jumper to reset the BIOS to default settings? 

  • Navinb

    3 Posts

    1504

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    Posted December 21st, 2020 16:00

    Hi Crimsom,

    The dc adapters lights are on (green) when not plugged into the laptop. After i plug them in they remain green. 

    That is expected behavior right?

  • Navinb

    3 Posts

    1502

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    Posted December 21st, 2020 16:00

    Hi, 

    No i'm not overclocking. This is the Alienware laptop. where can I find the jumper you mentioned?

  • crimsom

    9 Technologist

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    6114 Posts

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    Posted December 21st, 2020 16:00

    Hi @Navinb  your Area-51m R2 seems to have a flat battery because it is not being charged. If there was any power from battery or ac adapter, your system would have Power on LED light as the very minimum and perhaps diagnostic lights and/or beeps.

    Check that your ac adapter's dc power cord plug has its LED light working. Check if this LED light goes out when plugged into laptop's charging socket. 

    Please share an update. Thank you. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]

  • crimsom

    9 Technologist

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    6114 Posts

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    Posted December 21st, 2020 23:00

    Hi @Navinb  Yes. The dc power cord LED should remain on when plugged into laptop socket. If LED went off, this would have indicated fault within laptop's 'dc socket and cable assembly'. (You reported sudden shutdown followed by can't turn on laptop, there are no lights, nothing.)  Area-51m R2 Troubleshooting. 

    With your ac apapter plugged in, laptop 'Power On' LED should work, if only briefly when pressed. As your very expensive three month old, new Area-51m R2 laptop has a fault, do you have the option to request a Dell Warranty Technician to visit and fix this fault?  Area-51m R2 Getting help and contacting Alienware. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]