Ok. I extended the warranty on my laptop in August 2009. When I was buying the warranty, I just wanted to get the general warranty but the rep from dell told me that would not cover battery and screen. So, she offered me to buy another warranty (All care) telling me the additional warranty would cover everything else. Since, she never mentioned that even the additional warranty would not cover the battery, I was misled to think that the additional money i was paying would cover everything including the battery. Otherwise, I would have never bought the additional warranty. Now its been a week my battery is dying up and I talked to XPS tech support and they told me that i need to replace the battery and offered me to buy one from dell. When I mentioned that I have a warranty on my laptop, I was told that my warranty does not include the battery. I told them how I ended up buying the additional warranty that I have on my laptop, they could not provide me with an answer. For the past 3 days, I have been trying to get an answer, but all in vain. I have spent hours in phone for the past 3 days but all they do is transfer me from one operator to another. I have explained the reason for my call to each and every person i have talked to but all they do it transfer me or put me on a hold that ends up nowhere. And almost all the calls end up in the technical support department. Does Dell even have a customer service department to help the customers or they don't even care about customers? All I want from dell is an answer from a responsible person but since most of the calls are outsourced the support representative did not even seem to care about the issue here. So for 3 days I have not been able to get help regarding the issue.

Thanks