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Alienware X17 R1 Order delayed
Hi,
I ordered Alienware X17 R1 on July 9th and order delayed for another month. when i look the dell community there are the customers who ordered in June still waiting to get delivered.
I know things are changing due to COVID-19. Not sure how many times the order will get delayed.
If the parts are not available, then not to take orders.
I reached customer service many times and same answer parts delayed and there is no exact time when the parts available.
DELL-Cares
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Posted August 11th, 2021 00:00
Please refer to this thread http://del.ly/6602ylNu4
-Sahana
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
Moderator
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27815 Posts
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Posted August 11th, 2021 00:00
I have sent a private message. Please respond.
-Sahana
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceone of customer representative reach out to me to provide status one week before and said issue resolved but actually issue not resolved and I replied to email for few times no response for my email.
There is no progress on my order since 2 months.
DELL-Cares
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27815 Posts
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652 Points
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Posted August 10th, 2021 23:00
Greetings,
Thanks for reaching out. Please private message the order number, registered name on the account and your email address for further assistance.
Thanks,
Sahana
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice