Having had a laptop for just over a month the screen started to work intermittently. I contacted DELL CS but as it was over a weekend there was no support offered. I called again on the Mon and was eventually offered a date for an engineer to come out and fix the screen. This required time off of work for my wife as they only give a 9-5pm visit time. The following day this engineer visit was cancelled. I called back and was then promised that it would be done by the original date so my wife confirmed the time off. The following morning at 9.15 the day of the engineer visit, Dell called to say the part was not in and cancelled the engineer. So far 1 day off of work, 40 mins of mobile phone calls and 5 days lost work! I got hold a manger called Jon who tried to arrange the an engineer for the following am. I should have left for the airport at 1030 but offered to hold on until 1100 to give the engineer more time to come out and fix the fault. 11am came and past and at 1112 I received a called from the company who were coming out to conduct the repair the fault stating that they needed to make another appointment the original had been cancelled. I asked when it had been cancelled and why I had not been informed. I was informed that it was cancelled at 9am and someone should have called me. I contact Jon again and was promised that the fault would be fixed and following the visit he would contact me to discuss compensation. The laptop was fixed but no call from Jon (someone called Mohammad did call but I was unable to understand his voice message but did replied to his e-mail and outlined my disappointment about CS). So far: Laptop fixed 12 days after fault reported so 12 days lost work. 1 lost day of pay for my wife 72 mins of mobile phone calls No return call from Jon as promised As a new customer to Dell I am appalled at the lack service and interest.