Recently ordered a computer from Outlet.  When it arrived, the box was essentially crushed.  If it wasn't so expensive, I would almost take a chance but that's not how I want an expensive computer to arrive.  So, I'm trying to return and exchange.  I keep getting emails saying they're working on it.  I told them I would exchange for another outlet option with different specs and pay even more if I had to.  I just need the computer I am going to keep.  Just canned emails saying we're working on it.  Not sure what that means.  If they were working on it they would be talking to me about what options they have in the outlet and facilitate the exchange.  I'm not asking for a discount, I just want to get the computer and start working.