Hello there,

So I bought an Alienware monitor in America about a year back this monitor was very good until now I'm having pixels on my monitor going crazy screen retentions and many other things happening I've been having a very bad experience with this monitor so I wanted to get a replacement.  Let me say my situation I'm in brazil for more months because I'm doing a year of schooling here. so I go and contact Brazilian support to see what they can do for me they told me they can do nothing for me because first the monitor was registered as an American monitor and it was also passed the 90 days of service they can give for American products.  My Mother was going to America for a short amount of time at the time she would've gone in two weeks so I contact support to see if we can get a monitor shipped out to an address in America I explained what was going on and I said to them that my mom was going to the USA in about two weeks he tells me lets wait for your mom to arrive in America and then we will send the new one out, I ask does she need to bring the monitor so she can send it back to you guys.  The dell support said no so I went with that, fast forward 2 weeks, and my mother arrives without the monitor and I go to call dell support yesterday to keep this short they say ok great we will send the monitor out to you but you need to send back the old one to us some being confused to ask but someone on your team told me I do not have to bring the monitor back some and the support go back and forth of what is going on so I get transferred 5 times 4 hours on the phone just for them to tell me that's on you we cant help you.  so I'm in a situation where I can't get my monitor replaced or a new one  sent out because dell telling me that I don't need to bring this monitor and I don't know what to do at this point personally I think this is dell USA fault and they should take fault for this situation because I did ask if I needed to bring the monitor and they say no so at this point I think this is dell fault overall please can someone on the dell support team help me this is becoming too stressful and wasting my day